Naomi Abraham
Customer Services (Sales & Receptionist)
34 Birchview Lodge, Portadown
Summary
Organised and detail-oriented professional, offering significant experience across sales and receptionist roles, with a drive to provide exceptional customer service and drive efficiency. Positive "can-do" attitude with a consistent record of being a dependable, quick-learning team player who thrives in fast-paced environments.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Sales Assisstant
The Bottom Drawer
04.2021 - Current
- Key holder - responsible for opening store independently and end of day procedures, including closing sales register.
- Assisted customers daily with prompt and polite support in-person, via telephone and via email (using Microsoft Outlook).
- Kept up to date records of enquiries and orders, liaising with suppliers and management to communicate product and delivery details to customers.
- Completed online customer orders daily via Shopify, ensuring all products were correctly picked, packed and dispatched in a timely manner via courier.
- Arranged collection of products and documents via courier on behalf of customers and the business owner.
- Responsible for handling of invoices and delivery reports to input import and export data into Trader Support Online Portal.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed inventory both of retail stock and sundries, to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Responsible for creating a welcoming and well organised work environment via daily and weekly cleaning.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Beauty Salon Manager
Eden Beauty
07.2014 - 04.2021
- Delivered excellent customer service whilst carrying out treatments and managing a team of 4 staff.
- Upheld exceptional standards of customer service and ensured upmost confidentiality when dealing with clients, both during and after treatment.
- Reception duties incl. processing cash and card payments, scheduling appointments, gift voucher sales and mail order.
- Key holder.
- Adhering to and enforcing a wide range of health and safety procedures within treatment rooms and the wider salon environment to ensure both client and employee wellbeing.
- Utilising Microsoft Office and Salon Booking Software on a daily basis.
- Overseeing daily operations of salon, including employee performance, facility cleanliness and sales.
- Monitoring stock levels and completing product orders.
- Scheduling employees to maintain adequate coverage during business hours.
Sales Advisor
Estee Lauder - Clinique, House of Fraser
06.2017 - 02.2018
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products and determine buying preferences.
- Assisted customers with locating and choosing merchandise by liaising with colleagues in various store departments.
- Managed efficient cash register operations including end of day procedures i.e closing cash register
- Opened, shelved and merchandised new products in visually appealing and organized displays for sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Receptionist
People Power
06.2012 - 06.2012
- Temporary receptionist cover working within head office of employer People Power.
- Received visitors in a professional manner and communicated with hosts that the visitor had arrived via internal messaging system.
- Provided excellent customer service to visitors by offering refreshment.
- Received and processed both internal and external calls via switchboard and relayed messages to appropriate staff promptly.
- Maintained a clean and tidy workspace.
Clinic Receptionist (Part Time)
Framar Health
05.2009 - 06.2011
- Received and welcomed clients in a professional manner.
- Managed bookings both in person and via telephone.
- Communicated with practitioners and clients to ensure appointment schedules were adhered to in a timely manner.
- Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
- Responsible for arranging packing and despatch of customer postal orders from in house pharmacy.
Education
Higher National Diploma - Beauty Management
South Eastern Regional College
Lisburn 09.2016 - 06.2018
ITEC Beauty Specialist - Diploma in Beauty Therapy
Roberta Mechan International College of Beauty
Belfast 10.2013 - 07.2014
A-Level -
The Wallace High School
Lisburn 09.2009 - 06.2011
GCSE -
The Wallace High School
Lisburn 09.2007 - 06.2009
Skills
11 Years Customer Services experience
Receptionist experience
Managerial experience
Proficient in Microsoft Office applications
3 A-Levels; 10 GCSEs
Additional Information
- 5 GCSEs (Grades A-C): 10 GCSEs (Grades A-C). See Education for further details.
- Previous experience within a receptionist role: Held two previous receptionist roles (see work experience for further details). Roles included answering telephone calls; packing, sorting and posting mail; performing general administrative duties and maintaining excellent communication with clients, customers and colleagues.
- Proficient in the use of Microsoft Office packages: Previous roles (see work experience for further details) have required the daily use of Microsoft Office applications including Outlook, Word and Excel. Comfortable in the use of Powerpoint and Teams.
- Excellent communication skills (verbal and written): All previous roles have been customer facing and have required excellent communication skills (both written and verbal) to build rapport, manage complaints and articulate key product information.
Achievements and Interests
- SERC Award of Excellence for Participation in Professional Development as part of Level 5 Beauty Management HND.
- Gardening and Horticulture
- Embroidery
Timeline
Sales Assisstant
The Bottom Drawer
04.2021 - Current
Sales Advisor
Estee Lauder - Clinique, House of Fraser
06.2017 - 02.2018
Higher National Diploma - Beauty Management
South Eastern Regional College
09.2016 - 06.2018
Beauty Salon Manager
Eden Beauty
07.2014 - 04.2021
ITEC Beauty Specialist - Diploma in Beauty Therapy
Roberta Mechan International College of Beauty
10.2013 - 07.2014
Receptionist
People Power
06.2012 - 06.2012
A-Level -
The Wallace High School
09.2009 - 06.2011
Clinic Receptionist (Part Time)
Framar Health
05.2009 - 06.2011
GCSE -
The Wallace High School
09.2007 - 06.2009
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