NANDINI GUPTA
Newcastle Upon Tyne,UNITED KINGDOM
Summary
Detail-oriented professional with experience in data analysis process optimisation and technical support across banking technology and HR sectors. Skilled in Power BI, Python, SQL, and advanced Excel for data modelling, dashboard development, and reporting automation. Managed cloud infrastructure using AWS services to improve system reliability and user experience.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Process Associate
Bank of Ireland
03.2024 - 07.2025
- Analysed and validated large volumes of banking and customer data, ensuring accuracy and regulatory compliance to support operational integrity.
- Prepared performance reports and data summaries, enabling management to track operational metrics and identify areas for improvement.
- Resolved customer and system queries within SLA targets, maintaining high service quality and efficiency.
- Provided technical support for Bank of Ireland application, troubleshooting access and functionality issues to minimise disruption and enhance user experience.
Data Analyst
Universe Microsystems
06.2023 - 09.2023
- Collected, cleaned, and analysed datasets from multiple sources to enable informed business decision-making.
- Built Power BI and Excel dashboards for real-time tracking of KPIs and business metrics.
- Automated reporting processes to streamline workflows and minimise manual workload.
Team Leader (HR Internship)
Formonix Training & Consultants
02.2023 - 03.2023
- Led team of 30+ interns on recruitment and talent acquisition projects, overseeing sourcing to onboarding process.
- Developed recruitment workflows that enhanced hiring processes.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Monitored staff performance and developed improvement plans.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
Tech Trainee (Remote Internship)
Arowcosta
10.2022 - 12.2022
- Supported cloud infrastructure projects using AWS EC2, S3, IAM, and CloudWatch to enhance system reliability.
- Contributed to cloud migration activities, enabling project completion ahead of schedule and ensuring seamless transition.
- Executed troubleshooting procedures to identify and resolve performance issues. and troubleshooting to evaluate equipment performance and increase reliability.
- Installed and configured testing equipment for performance evaluation. to test and verify functionality and performance.
- Documented all maintenance work and repairs in detail for future reference and compliance.
Education
Bachelor of Computer Applications (BCA) -
Guru Gobind Singh Indraprastha University
Delhi, India 2022 - 2025
MSc Advanced Computer Science - COMPUTER SCIENCE
Northumbria University
Newcastle, UK 2025 - 2026
Skills
- Power BI and DAX
- Data modeling and dashboard development
- Data cleaning and analysis
- Reporting and validation
- Python (Pandas, NumPy)
- SQL and DBMS
- Query optimization
- AWS EC2, S3, and IAM
- CloudWatch monitoring
- Application support and incident management
- Root cause analysis
- Process improvement strategies
- Advanced Excel (Pivot tables, VLOOKUP/XLOOKUP, Power Query)
- Microsoft Word and PowerPoint
- Application Support
- Incident Management
- Root Cause Analysis
- Data Validation & Reconciliation
- Process Improvement
- Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, Power Query)
- Word
- PowerPoint
Certification
- Power BI Fundamentals
- AWS Cloud Fundamentals
- Data Analytics and Reporting
- Digital Marketing Certification
Timeline
Process Associate
Bank of Ireland
03.2024 - 07.2025
Data Analyst
Universe Microsystems
06.2023 - 09.2023
Team Leader (HR Internship)
Formonix Training & Consultants
02.2023 - 03.2023
Tech Trainee (Remote Internship)
Arowcosta
10.2022 - 12.2022
MSc Advanced Computer Science - COMPUTER SCIENCE
Northumbria University
2025 - 2026
Bachelor of Computer Applications (BCA) -
Guru Gobind Singh Indraprastha University
2022 - 2025