Nandini
Birmingham
Summary
Results-driven hospitality professional with extensive experience in front office operations, guest services, and food & beverage management across luxury hotels and hospitality establishments. Adept at delivering exceptional customer experiences, resolving guest concerns efficiently, and ensuring seamless hotel operations. Proficient in property management systems, reservation handling, and team coordination. Currently pursuing an International MBA at Birmingham City University, blending academic knowledge with practical expertise to drive operational excellence. Multilingual in English, Hindi, and Punjabi with the ability to adapt to diverse cultural environments.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
PH Hostel
Birmingham
11.2024 - 02.2025
- Managed check-ins, check-outs, and guest reservations, ensuring high levels of customer satisfaction
- Streamlined booking processes, improving operational efficiency
- Collaborated with housekeeping and maintenance teams to maintain high service standards
- Addressed guest inquiries and complaints, enhancing retention and positive online reviews
- Promoted hostel services and upsold packages, contributing to revenue growth
Guest Service Associate
The Little Dessert Shop
West Bromwich
02.2024 - 08.2024
- Provided excellent customer service and created a welcoming atmosphere
- Operated tills, processed orders accurately, and handled cash/card payments
- Prepared made-to-order desserts and beverages, ensuring quality standards
- Ensured workstation cleanliness, adhering to hygiene regulations
Food and Beverage Associate
Pushkar Cocktail Bar & Dining
Birmingham
11.2023 - 02.2024
- Delivered high-end dining experiences, ensuring guest satisfaction
- Took precise orders, accommodated special dietary requests, and provided tailored recommendations
- Coordinated with kitchen and bar staff for seamless service operations
- Managed guest complaints effectively, enhancing restaurant reputation
Guest Service Officer / Team Leader
Hyatt Regency (5-Star)
Ludhiana
11.2022 - 07.2023
- Managed front desk operations, guest relations, and in-house reservations
- Coordinated with hotel departments to ensure smooth guest facilitation
- Maintained accurate room availability records and handled guest requests
- Oversaw credit limit checks and financial transactions
Front Office Associate
Marriott Sheraton Grand Palace (5-Star)
Indore
02.2022 - 06.2022
- Welcomed guests warmly and assisted with check-ins/check-outs
- Handled reservations and incoming calls efficiently
- Reported maintenance issues promptly for a safe guest experience
- Managed financial transactions securely, ensuring accuracy
Education
MBA - International Master of Business Administration
Birmingham City University
09.2024
BSc - Hotel Management
Lovely Professional University
01.2022
A-Levels Equivalent - Accounts, Economics, Business Studies, English
Central Board of Secondary Education
01.2019
GCSE Equivalent - English, Mathematics
Central Board of Secondary Education
01.2017
Skills
- Customer Service
- Guest Relations
- Front Office Management
- Reservation Management
- Property Management Systems
- Team Leadership
- Staff Training
- Cash Handling
- Budgeting
- POS Systems
- Conflict Resolution
- Problem-Solving
- Multitasking
- Time Management
Languages
English (Fluent)
Hindi (Fluent)
Punjabi (Fluent)
Personal Information
Date of Birth: 02/17/01
Certifications And Achievements
- Master Chef LPU Female 2020
- Young Sommeliers Olympiad - Indulge India
- Basic Fundamentals of Diet and Nutrition - Avlon Institute
- Food Safety Training - Alison
Timeline
Guest Service Agent
PH Hostel
11.2024 - 02.2025
Guest Service Associate
The Little Dessert Shop
02.2024 - 08.2024
Food and Beverage Associate
Pushkar Cocktail Bar & Dining
11.2023 - 02.2024
Guest Service Officer / Team Leader
Hyatt Regency (5-Star)
11.2022 - 07.2023
Front Office Associate
Marriott Sheraton Grand Palace (5-Star)
02.2022 - 06.2022
MBA - International Master of Business Administration
Birmingham City University
BSc - Hotel Management
Lovely Professional University
A-Levels Equivalent - Accounts, Economics, Business Studies, English
Central Board of Secondary Education
GCSE Equivalent - English, Mathematics
Central Board of Secondary Education
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