Overview
Work history
Education
Timeline
Hi, I’m

NANDIDHA NARAYANAN THANDANGATIL

SHEFFIELD,North Yorkshire
NANDIDHA NARAYANAN THANDANGATIL

Overview

15
years of professional experience
5
years of post-secondary education

Work history

HCG HOSPITAL, INDIA
Bhavnagar

Operations Manager
08.2022 - 01.2023

Job overview

  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Partnered with internal teams to develop new operating opportunities to enhance service delivery.
  • Led overall direction, coordination and evaluation of department functions.

INDIGO AIRLINE, INTERGLOBE AVIATION
AHMEDABAD, INDIA

Customer Service Executive
12.2007 - 03.2010

Job overview

  • Exceeded targets by delivering comprehensive and consistent service.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Resolved complaints with proactive problem-solving and analysis.
  • Escalated complex issues quickly to supervisors to avoid lost revenue.
  • Responded to customer queries and provided excellent customer service.
  • Maintained working knowledge of available products and services.
  • Engaged in team-building activities to build rapport with staff.

Education

SWAMI SAHAJANAND COLLEGE OF COMMERCE AND MANAGEMEN
INDIA

MASTER OF COMMERCE from FINANCE
06.2018 - 03.2020

NSS COLLEGE NILAMEL
KOLLAM, KERALA, INDIA

BACHELORS OF COMMERCE from ACCOUNTS AND TAX
06.2004 - 03.2007

FRANKFINN INSTITUTE OF AVIATION & HOTEL MANAGEMENT
INDIA

Diploma of Higher Education from AVIATION
06.2007 - 04.2008

Timeline

Operations Manager

HCG HOSPITAL, INDIA
08.2022 - 01.2023

SWAMI SAHAJANAND COLLEGE OF COMMERCE AND MANAGEMEN

MASTER OF COMMERCE from FINANCE
06.2018 - 03.2020

Customer Service Executive

INDIGO AIRLINE, INTERGLOBE AVIATION
12.2007 - 03.2010

FRANKFINN INSTITUTE OF AVIATION & HOTEL MANAGEMENT

Diploma of Higher Education from AVIATION
06.2007 - 04.2008

NSS COLLEGE NILAMEL

BACHELORS OF COMMERCE from ACCOUNTS AND TAX
06.2004 - 03.2007
NANDIDHA NARAYANAN THANDANGATIL