Hi, I’m
NANDIDHA NARAYANAN THANDANGATIL
SHEFFIELD,North Yorkshire
Overview
15
years of professional experience
5
years of post-secondary education
Work history
HCG HOSPITAL, INDIABhavnagar
Operations Manager
08.2022 - 01.2023
Job overview
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
- Managed and motivated high-performing teams for successful KPI attainment.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
- Led overall direction, coordination and evaluation of department functions.
INDIGO AIRLINE, INTERGLOBE AVIATIONAHMEDABAD, INDIA
Customer Service Executive
12.2007 - 03.2010
Job overview
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Resolved complaints with proactive problem-solving and analysis.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Responded to customer queries and provided excellent customer service.
- Maintained working knowledge of available products and services.
- Engaged in team-building activities to build rapport with staff.
Education
SWAMI SAHAJANAND COLLEGE OF COMMERCE AND MANAGEMENINDIA
MASTER OF COMMERCE from FINANCE
06.2018 - 03.2020
NSS COLLEGE NILAMELKOLLAM, KERALA, INDIA
BACHELORS OF COMMERCE from ACCOUNTS AND TAX
06.2004 - 03.2007
FRANKFINN INSTITUTE OF AVIATION & HOTEL MANAGEMENTINDIA
Diploma of Higher Education from AVIATION
06.2007 - 04.2008
Timeline
Operations Manager
HCG HOSPITAL, INDIA
08.2022 - 01.2023
SWAMI SAHAJANAND COLLEGE OF COMMERCE AND MANAGEMEN
MASTER OF COMMERCE from FINANCE
06.2018 - 03.2020
Customer Service Executive
INDIGO AIRLINE, INTERGLOBE AVIATION
12.2007 - 03.2010
FRANKFINN INSTITUTE OF AVIATION & HOTEL MANAGEMENT
Diploma of Higher Education from AVIATION
06.2007 - 04.2008
NSS COLLEGE NILAMEL
BACHELORS OF COMMERCE from ACCOUNTS AND TAX
06.2004 - 03.2007