NANDANA M K
Chennai
Summary
Airport Customer Service and Passenger Operations professional with 4.5+ years of experience supporting international airline operations at Chennai International Airport. Experienced in passenger check-in, boarding, arrivals, baggage services, travel-document verification and customer assistance for Emirates, Oman Air and Singapore Airlines. Strong understanding of airport and airline procedures, passenger service standards, safety and security requirements, and coordination with airport stakeholders. Proficient in ALTEA, SABRE and DW systems. Multilingual in English, Malayalam, Tamil and Hindi.
To build a long-term career in the UAE aviation and airport-services sector, utilising international airline experience, passenger-service expertise, systems knowledge and multilingual communication skills to contribute to a leading airline, airport operator or ground-handling organisation.
Overview
4
4
Languages
1
1
Certification
3
3
years of professional experience
Work history
CUSTOMER SERVICE AGENT
Bird Airport Services Ltd
Chennai International Airport
01 2026
- Provided passenger-facing airport services for Emirates airline operations, including check-in, boarding and arrival procedures.
- Assisted international passengers with flight information, travel requirements and service-related enquiries.
- Verified passenger travel documentation and supported compliance with airline and airport requirements.
- Assisted passengers requiring special services and responded professionally to individual passenger needs.
- Coordinated with airline, airport and operational stakeholders to support smooth passenger and flight operations.
- Maintained customer-service, safety and operational standards in a fast-paced international airport environment.
- Emirates Airlines
- Emirates Airlines
JR CUSTOMER SERVICE AGENT
Air India Airport Services Ltd
Chennai International Airport
01.2024 - 01.2025
- Managed passenger check-in, boarding and departure-related activities for Oman Air international operations.
- Verified travel documentation and assisted passengers with flight and travel requirements.
- Handled passenger queries and service requirements throughout the airport journey.
- Coordinated with relevant airport departments to support efficient flight departures and passenger processing.
- Maintained accurate operational records and followed airline and airport procedures.
- Delivered professional customer service while maintaining operational, safety and security standards.
- Oman Air
- Oman Air
JR CUSTOMER SERVICE AGENT
Air India Airport Services Ltd
Chennai International Airport
01.2022 - 01.2024
- Provided passenger handling services for Singapore Airlines international operations, including check-in, boarding and arrival services.
- Processed passengers in accordance with airline procedures and applicable airport requirements.
- Verified travel documentation and assisted passengers with international travel requirements.
- Supported passengers with special service requirements and provided appropriate assistance.
- Responded to passenger concerns and resolved customer-service issues professionally and efficiently.
- Coordinated with airport authorities and operational teams to support smooth flight operations.
- Singapore Airlines
- Singapore Airlines
Education
Bachelor of Business Administration - undefined
Diploma - Airline Ticketing & Travel Management
Speedwings Academy
Skills
- Airport Customer Service
- Passenger Handling & Assistance
- Check-in & Boarding Operations
- Arrival & Departure Services
- Baggage Services & Reconciliation
- Travel Document Verification
- Special Passenger Assistance
- Customer Complaint Resolution
- Flight & Airport Coordination
- Safety & Security Compliance
- International Passenger Services
- Operational Record Keeping
- Team Collaboration
- On-Time Flight Operations
- SYSTEMS: ALTEA SABRE DW
Personal Information
- Title: AIRPORT CUSTOMER SERVICE & PASSENGER OPERATIONS SPECIALIST
- Availability: Open to opportunities in Dubai, UAE
Certification
- DGR Category 9 Certified
- IATA Customer Service Certified
- IATA – Serving the Travel Customer
- ALTEA System Trained
- SABRE System Trained
- DW System Trained
Languages
English
Malayalam
Tamil
Hindi
Timeline
JR CUSTOMER SERVICE AGENT
Air India Airport Services Ltd
01.2024 - 01.2025
JR CUSTOMER SERVICE AGENT
Air India Airport Services Ltd
01.2022 - 01.2024
Diploma - Airline Ticketing & Travel Management
Speedwings Academy
Bachelor of Business Administration - undefined
CUSTOMER SERVICE AGENT
Bird Airport Services Ltd
01 2026