Nancy Ndong

- Produced and distributed weekly reports to the Senior Leadership Team and wider market on the progress of the cohort partaking in the Lloyd's Lab.

- Shadowed and mentored select teams in the Lloyd's Lab to ensure consistent progress with their innovation insurance products.

- Conducted on-depth research and documentation that enabled the Lloyd's Lab FutureMinds programme to achieve CII accreditation.

- Produced and designed presentation decks for the Lloyd's Lab programme FutureMinds Dragons-Den.

- Contributed to the development of Lloyd's Multinational E-Learning Module by researching and producing presentation decks to present to an external provider.

- Assisted, researched and handled market queries within the Lloyd's LITA team, resolving stakeholder queries accurately and efficiently meeting the 4-day SLA.

- Handled client relations face-to-face by providing high quality customer service in fast- paced environments, resulting in great customer reviews.

- Collaborated and on various occasions managed team members during large-scale events such as concerts, sports games and corporate events to ensure smooth and efficient service.

- Resolved clients issues quickly and professionally, maintaining a positive guest experience by creating positive outcomes for clients.

- Performed diverse administrative duties including printing, scanning, photocopying personal bank statements, supporting ATM refills, distributing relevant information cards.

- Dealt with customers face-to-face and helped resolve customer account queries without queries having to be escalated to the help desk, increasing efficiency and excellent in the branch.

- Upheld company policies and procedures consistently for maintained standards of operation.