Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Certification
References
Generic

NANCY MASAINE

London

Summary

Seasoned telecommunications professional with 16 years of diverse experience spanning engineering ,customer experience, project management, business development, vendor/partner management and sales. Recognized for driving transformative initiatives and delivering exceptional results in dynamic environments. Adept in program management, telco, and digital transformation solutions proven track record of leading cross-functional teams, building strong relationships, and fostering customer-centric and agile cultures. Passionate about driving digitization and innovation to achieve organizational goals

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Sales Manager- Cloud and Fixed Solutions

CSQUARED GROUP
NAIROBI, NAIROBI
01.2022 - 09.2023
  • Successfully converted and concluded contracting up to 86% partnership agreements with Internet Service Providers (ISPs) and other wholesale resellers to expand reach of fibre business, fostering mutually beneficial relationships.
  • Ensured seamless implementation and timely delivery of Point-to-Point Links, overseeing end-to-end process and ensuring adherence to agreed timelines and quality standards.
  • Organized educational events for resellers, emphasizing importance of cost optimization in network expansion projects to enhance profitability in their business.
  • Provided training to CSquared Partners' managers on effective people management and leadership skills, enhancing their capabilities and fostering team effectiveness.
  • Collaborated with key CSquared Cloud Security Vendor ZScaler(Engineers and Account Leads)to raise awareness on cloud security, organizing events, maintaining relationships and co-marketing to enterprise clients in different sectors mainly FSI and Retail markets
  • Engaged with Chief Security Officers (CSOs) and Chief Information Officers (CIOs) to understand organizational security needs and tailor appropriate security solutions.
  • Worked closely with Google and Digicloud to facilitate Google Cloud customer migrations and with AWS Cloud partners for AWS cloud migration projects, aligning solutions with customer preferences.
  • Played key role in new product development for CSquared Group's cloud business across African market, contributing to pricing strategies and documenting product specifications.
  • Led end-to-end agile delivery of cloud solutions by serving as primary liaison between customers and vendors, ensuring seamless implementation and customer satisfaction-Right Solution delivery

Business development manager-Kenya Lead

CSQUARED
NAIROBI, NAIROBI
11.2019 - 12.2021
  • Built Kenya business from scratch, capitalizing on engineering background and prior commercial and Customer relations roles in Telco industry.
  • Orchestrated partnerships with Google,AWS,ZScaler,Safaricom and other leading entities, playing pivotal role in establishing CSquared Kenya as new Op Co.
  • Collaborated closely with C-Level executives, finance teams, engineering teams, vendors, and government regulators to drive business growth and innovation for new market.
  • Cultivated strong business relations for reselling Safaricom fiber Point to Point through Contract negotiations, contributing significantly to CSquared's business expansion and success.
  • Spearheaded negotiations towards commercialization of Kenya Power Fiber Cable, leveraging expertise in Telco industry and relationships with key stakeholders.
  • Played key role in negotiating and finalizing partnerships, contracts, and agreements, demonstrating strong negotiation skills and business acumen.
  • Was heavily involved in budgeting and budget /Strategy presentation to Board.

National Account Manager-VGE And Multinationals

SAFARICOM PLC
NAIROBI, NAIROBI
01.2018 - 08.2019
  • Identified and pursued new business opportunities across traditional services, Mobile Money, and Digital Solutions, surpassing sales targets within portfolio of named 67 Vodafone Global Enterprise Accounts
  • Cultivated and managed relationships with VGE and Multinational Line of Business at Safaricom, focusing on both customers, partners and vendors.
  • Crafted innovative solutions tailored to client needs, employing technical skills and solution selling(Vodafone Way) strategies in pre-sales activities.
  • Led product development lifecycle, ensuring timely delivery of customer-desired solutions as dedicated product owner.
  • Collaborated with VGE Global Account Manager to seize new digital solution sales opportunities and strategic partnerships.
  • Worked closely with Customer Service Delivery team, NGOs, and other stakeholders to deliver innovative digital solutions, fostering 100% total revenue retention and customer satisfaction while transforming lives

Regional Lead-Fixed Data Implementation Engineer

SAFARICOM PLC
Nyanza and Western Region, Western
03.2013 - 12.2017
  • Spearheaded Safaricom's Digital City Fibre Project, leading FTTx ,Metro Roll-Out in Nairobi and Western Kenya Regions
  • Managed and optimized resources by 95%(Cost,Time and Human Resources) for FTTB roll-out projects across regions, ensuring efficient project implementation.
  • Coordinated and Managed key Vendors Huawei and Ericsson while maintaining excellent stakeholder relationships.
  • End to end Managed field projects implementing designs and maintained strict compliance with specifications as per Safaricom policy and Industry Standards.
  • Enforced Healthy and Safety Compliance by both internal field staff and contractors.
  • Leveraged data analysis skills to assess business viability of new roll-outs, contributing to informed decision-making processes.
  • Advised regional sales teams as technical solution sales engineer, playing pivotal role in achieving sales targets and ROI objectives. Region was highest performing at 120% of sales against sales target.
  • Evaluated performance of fixed data partners as member of technical evaluation committee, offering strategic insights for improvement.

Customer experience executive

SAFARICOM PLC
NAIROBI, NAIROBI
10.2008 - 02.2013
  • Supported 120 customers per day - Voice, Data and Mobile Money (Mpesa) on call and emails to enhance customer experience and satisfaction, implementing strategies to improve service quality and resolve customer issues promptly achieving average of less than 5 escalations per day.
  • Collaborated cross-functionally with Engineers and other back office teams to identify customer pain points and implement solutions to address them, resulting to 98% customer retention and loyalty.
  • Utilized strong communication skills to liaise with internal teams and drive alignment on customer-centric initiatives.
  • Leveraged strong product-mainly Fixed Data and Mobile Money services knowledge to assist customers and resolve issues.
  • Offered recommendations to customers based on specific situations and needs.

Education

Master of Science - Project Management

University of Northampton
Northampton, United Kingdom
09/2023 -

Diploma of Higher Education - Programme of Management Development

Strathmore Business School/Gordons Institute
Kenya and South Africa
01/2022 - 12/2022

Bachelor of Science - Computer Engineering

Kampala International University
Kampala,Uganda
02/2004 - 11/2007

Skills

  • Communication
  • Project/Programme Management
  • Customer Relationship Management
  • Business Development
  • Technical Expertise-Telco,Fixed and Digital Solutions
  • Vendor Management
  • Strategic Planning
  • Leadership
  • Agile Methodologies

Timeline

Sales Manager- Cloud and Fixed Solutions

CSQUARED GROUP
01.2022 - 09.2023

Business development manager-Kenya Lead

CSQUARED
11.2019 - 12.2021

National Account Manager-VGE And Multinationals

SAFARICOM PLC
01.2018 - 08.2019

Regional Lead-Fixed Data Implementation Engineer

SAFARICOM PLC
03.2013 - 12.2017

Customer experience executive

SAFARICOM PLC
10.2008 - 02.2013

Master of Science - Project Management

University of Northampton
09/2023 -

Diploma of Higher Education - Programme of Management Development

Strathmore Business School/Gordons Institute
01/2022 - 12/2022

Bachelor of Science - Computer Engineering

Kampala International University
02/2004 - 11/2007

Accomplishments


  • CSquared Employee of Q1 2022 - Strategy and Business Development Category
  • CSquared Employee of Q1 2020 - Strategy and Business Development Category
  • Safaricom Star Awards (2017)
  • Safaricom Hero Q4 Nominee (2017)
  • Departmental Spot Award Quarterly Hero Nominee (2016)
  • Vodafone Customer Experience Programme Nominee (2017)
  • Sustainable Development Goals (SDGs) Award – Technology Division (2017)
  • Culture Award - Technology Division (2017, 2019)
  • The 100% Humanness at Workplace Award (Individual) - Technology Division (2017)



Certification

Prince2-Ongoing

Insight Based Selling-Strathmore Business school

APMG, Certified Public-Private Partnership Projects

Vodafone Way of Selling-Solution Selling(2018)

Scrum Fundamentals Certified(Scrum Studies ,2018)

Business Communication and Personal Branding(British Council,2018)

Public Leadership Track,Young African Leaders initiative Fellow(2017)

Access Router G3 switches(Malysia,2017)

Fiber Optic Networks, Installation and Design(Viscar,2015)

Wireless Technologies(Telaviv- Israel,2016)




References

References available upon request.

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