Nancy Ebere
Aberdeen,UK
Summary
Accomplished professional with expertise in team leadership and shift coordination, operational process improvement, and mail quality control. Demonstrates strong interpersonal and communication skills, excelling in problem-solving under pressure and maintaining precision focus. Adept at HR administration, health and safety compliance, and fostering company culture through cross-cultural understanding. Committed to enhancing organisational efficiency through people analytics and interactive listening.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Operational Postal Grade (OPG) – Night Shifts
Royal Mail
Aberdeen, Scotland
2023.03 - 2026.03
- Sorting letters and parcels by hand or using automated sorting machinery, often by postcode and then into delivery order.
- Loading and unloading mail from vans, moving mail around the office using trolleys (yorks) and tipping mailbags onto sorting frames or conveyors.
- Delivering letters and parcels on a set route on foot, sometimes walking many miles per shift in all weather conditions within the mail center.
- Using equipment and doing minor routine maintenance checks on it (e.g. simple checks on sorting machines or trolleys).
- Conduct quality checks to ensure full compliance with postal standards and delivery accuracy and Maintaining effective team communication.
- Resolve mail discrepancies and update internal databases to ensure accurate tracking and record management.
- Adhered to all company policies and procedures, maintaining professionalism.
- Implemented thorough checks for misdirected or lost post, aiding in customer satisfaction.
- Remained calm and poised during busy, stressful and high-volume work periods.
- Worked efficiently to maintain high mail volumes and enable items to reach intended destinations promptly.
- Adhered to strict confidentiality guidelines when handling mail to avoid personal or financial data breaches.
HR and Administrative Officer
Krownley Property Development Company
Lagos, Nigeria
2016.09 - 2023.03
- Led daily administrative functions, including procurement, logistics, and facility management to support ongoing projects.
- Maintained HR records, employee contracts, and payroll data with strict confidentiality and accuracy.
- Managed full-cycle recruitment — job postings, interviews, onboarding, and staff inductions.
- Supported performance reviews, staff training, and policy implementation to enhance employee engagement.
- Drafted and reviewed correspondence, reports, and official company documents for internal and external use.
- Ensured compliance with employment laws by thorough documentation.
- Boosted employee satisfaction by implementing effective HR policies.
- Responded promptly to all staff queries, ensured satisfaction at all levels of the organisation.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
Sales Executive
Travelbeta.com Limited
Lagos, Nigeria
2015.09 - 2016.09
- Managed client portfolios and developed strong business relationships, consistently exceeding sales quotas.
- Identified new business opportunities and optimised sales strategies to improve conversion and client retention.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Participated in team meetings sharing best practices for improving service delivery.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
MSc - International Business Management
Robert Gordon University
Aberdeen, Scotland 1 2023 - 12 2024
B.Ed - Business Education
Nnamdi Azikiwe University
Awka, Nigeria 9 2012 - 7 2016
Diploma - Entrepreneurship
Nnamdi Azikiwe University
Awka, Nigeria 9 2008 - 7 2010
Skills
- Team leadership and shift coordination
- Operational process improvement
- Mail quality control and logistics
- HR administration and records management
- Health and safety compliance
- Strong interpersonal and communication skills
- Problem-solving under pressure
- Document accuracy and data handling
- Communication skills
- Problem-solving
- Calm under pressure
- Interactive listening
- Precision focus
- Company culture building
- Cross-Cultural understanding
- People analytics
Certification
CMI Level 7 Diploma in Strategic Management and Leadership Practice
Refrees
Available on request
Timeline
Operational Postal Grade (OPG) – Night Shifts
Royal Mail
2023.03 - 2026.03
HR and Administrative Officer
Krownley Property Development Company
2016.09 - 2023.03
Sales Executive
Travelbeta.com Limited
2015.09 - 2016.09
MSc - International Business Management
Robert Gordon University
1 2023 - 12 2024
B.Ed - Business Education
Nnamdi Azikiwe University
9 2012 - 7 2016
Diploma - Entrepreneurship
Nnamdi Azikiwe University
9 2008 - 7 2010