Nancy Bakshi

Project: -American Express

Organization:-Tata Consultancy Services

• Develop mainframe applications using COBOL and CICS for clients.
• Analyze and debug existing applications.
• Write and maintain JCL scripts.
• Lead testing and deployment of applications.
• Maintained existing applications and developed new ones using COBOL.
• Developed and maintained DB2 SQL and stored procedures.
• Proficient in mainframe programming languages, such as COBOL, JCL, and Assembler.
• Strong knowledge of mainframe architecture, databases, and file systems.
• Skilled in developing and maintaining mainframe applications, including batch processing and online systems.
• Ability to debug and troubleshoot mainframe code and resolve technical issues.
• Ran JCL job streams with Cobol programs to test client data, reporting results to management and clients, troubleshooting the error messages and analyzing incorrect and misleading error messages to produce correct recommendations.
• Developed cobol software to help testing procedures and coordinated results with management and clients.
• Solved db2 testing problems and trained staff in use of db2 interactive utilities.
• Coordinate with development and operations teams to implement fixes and improvements.
• Developed and implemented mainframe system enhancement projects.
• Created Functional Designs from the Business Requirement Documents.
• Participated in the functional Design/Detail Design Review meetings.
• Collaborated with cross-functional teams to analyze business requirements and design innovative solutions, resulting in a streamlined workflow and improved user experience.
• Conducted thorough testing and debugging of mainframe applications, identifying and resolving critical issues, ensuring data integrity and system stability.

Project:-American Express

Organization:-Tata Consultancy Services

• Provided ongoing technical support and maintenance of mainframe systems, proactively addressing and resolving user concerns, minimizing downtime and maximizing productivity.
• Utilized IBM utilities to optimize the performance of mainframe applications.
• Provided production support for mainframe applications.
• Analyzed the existing Cobol programs, Jobs, DB2 Database of the Integrated Tax System
• Provided the support to the existing systems for enhancements, maintenance and-call on rotation for COBOL, DB2, JCL, CICS, VSAM AND DB2 database.
• Migration is done for modules in COBOL, DB2, CICS, VSAM to DB2 based online Screens, database, reports, etc.
• Performed all software code migrations to System test and User Acceptance test as part of the migration completely analyzed the existing code.
• Used COBOL, JCL, DB2, CICS, VSAM, ORACLE, SQL,z/OS in the coding and testing data extraction.
• Directed IT service desk operations, guaranteeing prompt resolution of incidents.
• Ensured adherence to SLAs while seeking enhancement opportunities.
• Delivered daily support by analyzing root causes via ServiceNow ticketing tool for quick resolutions.
• · Provide comprehensive production batch support, including job failure analysis and Unix process management.
• Coordinate code rollouts based on development team changes, ensuring seamless integration.
• Conduct thorough troubleshooting and root-cause analysis for assigned production support issues, delivering timely resolutions.
• Deliver 24x7 on-call production support, maintaining multiple applications in various environments.