Nana Yaa Agyenim Boateng
Nuneaton
Summary
Dedicated and experienced professional with a diverse background encompassing senior clinical roles, rehabilitation assistance, mental health support, and educational leadership. Proven track record of effectively managing teams and fostering positive holistic development in various settings. Adept at safeguarding and promoting the welfare of children and young people, consistently ensuring their needs are met and their environment remains safe. Known for implementing best practices aligned with care and placement plans, while actively promoting structure and nurturing surroundings. Strong commitment to delivering quality care, evidenced by the successful planning and execution of activities, and providing leadership as a positive role model. Skilled in intervention strategies, collaboration with colleagues and agencies, and representing organizations at reviews and meetings. Committed to continuous professional development and demonstrating a willingness to undertake relevant training.
Overview
8
8
years of professional experience
Work history
Senior Clinician Mental Health Triage
Coventry and Warwickshire NHS Trust
Coventry
03.2023 - Current
- Assessing referrals received within the MHAH's (Mental Health and Addictions Hub) to determine if the person has a mental illness or disorder and deciding the appropriate response needed, considering the type and urgency.
- Providing support and advice to family members and caregivers who call regarding a relative or person receiving care. Note that personal information about the service user should not be shared with a third party without their consent, unless there is evidence of a crisis or serious risk to themselves or others, where sharing specific information would help prevent harm.
- Ensuring that you have obtained valid consent before performing any care procedures.
- Collaborating as a member of the existing multi-professional team within the MHAH's.
- Maintaining a high standard of patient-centered care.
- Encouraging self-management of health needs and adopting a positive, risk-based care approach.
- Always maintaining the privacy, dignity, and safety of the people you are caring for.
- Completing relevant care forms under the guidance of a Registered Nurse.
- Identifying any issues related to safeguarding vulnerable adults and reporting problems or raising concerns to the appropriate registered care professionals.
- Applying the principles of the Mental Capacity Act and Deprivation of Liberties to your everyday practice and seeking advice or guidance from the Registered Nurse or registered care professional as needed.
Rehabilitation Assistant
Lancashire and South Cumbria NHS Foundation
Blackburn, Blackburn with Darwen
11.2022 - 03.2023
- Promote self-management of health needs and adopt a positive risk-based care approach
- Ensure the privacy, dignity and safety of people is always maintained
- Identify any issues relating to safeguarding vulnerable adults and report any problems or raise concerns to the appropriate registered care professionals
- Apply the principles of the Mental Capacity Act /Deprivation of Liberties to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as required
- Undertaking health screening [equipment checks, skin care] and assessing competency for population groups
- Ensuring patients safety, comfort and dignity at all times as well as assisting them in activities of daily living as appropriate
- Supported patients to achieve their optimum potential by promoting independence in health and self- care
- Maintaining effective communication with integrated clinical team and with relevant multiagency colleagues to ensure that patient needs are met and maintaining confidentiality
- Acted as an advocate to facilitate the views and choices expressed by patients and their carers
- Managed my time and resources effectively with an ability to prioritise my workload and be flexible in response to changing and urgent needs when required
Mental Health Support Worker
Lancashire and South Cumbria Trust, Ability Groups
Blackpool
07.2021 - 07.2022
- Monitoring patients health and well- being and reporting to the Nurse in charge
- Undertaking safety and security duties
- Undertaking de- escalating techniques
- Supporting patients during programmes or fare and rehabilitation
- Participating in internal induction and demonstration of own duties to new staff
- Having knowledge of escalation techniques, control and restraint and management of violence and aggression
- Demonstrated an understanding of issues that are related to mental illness, Unemployed due to Covid
- Assisted clients to achieve personal and treatment-related goals.
- Helped clients make informed decisions and follow individual treatment plans.
- An understanding of issues surrounding mental illness
- Maintained confidentiality of clients' information.
- Produced detailed progress reporting, liaising with patients and their families to discuss ongoing treatment.
- Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
- Observed and evaluated patients to detect changes in behaviour or abnormalities.
School President and Committee Board Member
University of Central Lancashire
Preston, Lancashire
09.2021 - 06.2022
- Shaped strategic direction through strong governance, protecting organisation's assets to ensure growth and sustainability.
- Delivered guidance and strategic support to executive team.
- Contributed to virtual and in-person board meetings, served on special committees and attended large-scale networking events.
- Generated opportunities to develop new and strategic collaborations and partnerships, resulting in creating a much stronger bond between the various course representative of each school under psychology.
- Remained fully informed with and promoted organisation's mission of assisting student transitioning from learning online and migrating back to in person after the covid pandemic.
- Facilitated team building sessions to build rapport with staff.
- Answered telephone and email enquiries promptly, signposting requested information.
ISS Ward Hostess
University Hospital Coventry and Warwickshire
Coventry
05.2018 - 01.2020
- Developed communication skills by assisting patients and nurses when needed and through feedback and interaction with colleagues; suggesting ways to make the shift as efficient as possible
- Developed team working skills through working with colleagues on assigned daily tasks to ensure a peaceful environment in getting tasks done on time.
- Advised customers on restaurant dishes and special offers.
- Gathered feedback to gauge satisfaction with food and service.
- Verified proper portion sizes and consistently attained high food quality standards.
- Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
- Ordered and received products and supplies to maintain well-stocked kitchen areas.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
Administrator
SIENT MAYA Dry-Lining LTD
London
04.2016 - 04.2019
- Developed customer-oriented skills by tailoring support based on the needs of customers
- Developed organisational skills through meeting planning, managing diaries, and keeping filling systems up to date
- Developed negotiation skills by assisting colleagues to reschedule proposed deadlines as it seemed impossible to meet in their suggested time frame.
- Produced and submitted expenses reports to management.
- Facilitated meetings to discuss latest developments and promote target goals.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Volunteer Support Worker
Sure Care Group
Coventry
12.2018 - 01.2019
- I developed good verbal communication skills and ability to listen to others
- I am able to remain calm in emergencies and I support others well during difficult situations
- I gained very good understanding on concerns with respect and confidentiality of patients
- I am able to report and record information as accurately as possible and thus enhanced on my written skills
- Supported clients in building appropriate skills to live safely and independently.
- Assisted users with disabilities and special needs to maintain access for all participants.
- Safeguarded service user confidentiality, respect and privacy related to services and records management.
- Maximised independence by motivating and supporting service users towards established goals.
- Informed management of changes in service user situations or needs.
Volunteer - Childcare Assistant
Josie's Childcare, n' Crafts
Coventry
09.2017 - 09.2018
- When I volunteered as a childcare assistant with a professional Childcare provider, I learnt ways to provide inspiration to the children through engaging them in exciting activities in all areas of learning whilst incorporating the EYFS
- Communicated daily observations with guardians, maintaining detailed development records.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Practiced child protection and health and safety measures to comply with guidelines.
- Created caring bonds with children for comfort and safety within nursery.
- Comprehended and respected cultural differences, religious beliefs and preferences of parents for child.
- Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
- Supervised children's homework assignments, assisting with difficult tasks to support educational goals.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
Volunteer Customer Assistant
Rytons Garden Organics
04.2015 - 01.2016
- Ensuring that customers' orders were placed on time and shipped on time
- Kept the stock up to date at all time
- Gained customer- oriented skills by basing support on individual needs rather than generalizing it.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Performed daily opening and closing functions and inventory management.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Transferred customer calls to respective department or personnel to address specific issues.
- Established positive relationships with clients by going extra mile to build rapport.
Education
Course Representative Seminar -
University of Central Lancashire
BSc -
University of Central Lancashire
Preston, Lancashire2022
A-Levels -
Alevel Cardinal Wiseman Catholic School and Language college, Cardinal Wiseman Catholic School and Language College
2018
Community Service -
Cyrennians Coventry
2017
GCSEs -
Cardinal Wiseman Catholic School
Coventry2016
Skills
- Project planning and development
- Clean driving record
- Safeguarding policies
- Activities of Daily Living
- Community services referrals
- Accurate recordkeeping
- Crisis intervention
- Microsoft Outlook
- Progress reporting
- Person-centred care
- Medication administering
- Special needs assistance
- DBS checked
- Hygiene control
- Behaviour management
- Outstanding communication
- Team player
- Allergy awareness
- Rapport building
- Time management
Timeline
Senior Clinician Mental Health Triage
Coventry and Warwickshire NHS Trust
03.2023 - Current
Rehabilitation Assistant
Lancashire and South Cumbria NHS Foundation
11.2022 - 03.2023
School President and Committee Board Member
University of Central Lancashire
09.2021 - 06.2022
Mental Health Support Worker
Lancashire and South Cumbria Trust, Ability Groups
07.2021 - 07.2022
Volunteer Support Worker
Sure Care Group
12.2018 - 01.2019
ISS Ward Hostess
University Hospital Coventry and Warwickshire
05.2018 - 01.2020
Volunteer - Childcare Assistant
Josie's Childcare, n' Crafts
09.2017 - 09.2018
Administrator
SIENT MAYA Dry-Lining LTD
04.2016 - 04.2019
Volunteer Customer Assistant
Rytons Garden Organics
04.2015 - 01.2016
Course Representative Seminar -
University of Central Lancashire
BSc -
University of Central Lancashire
A-Levels -
Alevel Cardinal Wiseman Catholic School and Language college, Cardinal Wiseman Catholic School and Language College
Community Service -
Cyrennians Coventry
GCSEs -
Cardinal Wiseman Catholic School
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