NANA OWUSU POKU
POOLE,DORSET
Summary
Dedicated and skilled professional with extensive expertise in elderly care, proficient in personal care tasks, glucose testing, and patient relationship building. Demonstrates strong knowledge of first aid, basic life support, and manual handling training. Adept at maintaining NHS organisational standards, safeguarding protocols, and clinical record-keeping. Experienced in hoist operation, care planning, health and safety protocols, infection control awareness, and nutrition management. Committed to enhancing patient well-being through effective conflict resolution and patient observation. Career goal: to continue providing exceptional care within the healthcare sector while advancing skills in elderly care proficiency.
Offering strong interpersonal and communication skills, with compassionate approach to patient care. Knowledgeable about basic medical procedures and patient support gained through volunteer work and training. Ready to use and develop teamwork, empathy, and patient care skills in mental health settings role.
Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritisation and time management skills.
Organised and dependable Mental Health support worker with over 7 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
HEALTHCARE ASSISTANT AND MENTAL HEALTH SUPPORT
Dorset Healthcare University NHS Foundation Trust
Bournemouth, England
04.2023 - Current
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Supported clinical staff to complete health assessments.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
MENTAL HEALTH SUPPORT WORKER
ONECALL24 LTD
London, LONDON BOROUGH
05.2022 - Current
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Performed crisis interventions during emergency cases.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Conducted regular welfare checks on patients to ensure safety.
- Assisted service users by providing emotional and practical support.
- Documented accurate and updated caseload records and reports to streamline process.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
COMMUNITY SUPPORT WORKER
ADRIEL CARE LTD
Christchurch and Poole Council, Bournemouth
01.2017 - 05.2022
- Completed tasks within specified timeframes and confirmed information shared between relevant internal and external parties.
- Organised recreational activities resulting in improved mental wellbeing of participants.
- Used assessment findings to action necessary care plan adaptations.
- Developed positive coping strategies for service users with mental health users to promote independence.
- Supported individuals in crisis situations, ensuring safety and stability at all times.
- Helped clients manage their finances responsibly, fostering financial independence.
MENTOR AND BUS DRIVER
WILTS AND DORSET BUS COMPANY LTD
Christchurch and Poole Council, Bournemouth
01.2011 - 02.2017
- Developed and implemented training and counselling programs to address client needs.
- Promoted perseverance and determination as key components of student success.
- Organised industry exposure visits for enhanced practical understanding of theoretical concepts.
- Used illustrative activities to help students explore concepts.
- Established supportive relationships for improved confidence and motivation amongst mentees.
Education
Diploma of Higher Education - PRINCE 2 PROJECT MANAGEMENT
APMG INTERNATIONAL
Bournemouth, England 01.2017 - 03.2017
Higher National Diploma - BUSINESS MANAGEMENT
KUMASI POLYTECHNIC COLLEGE
GHANA 08.1992 - 05.1995
GCSEs - O-LEVEL
ADANKWA SENIOR HIGH SCHOOL
GHANA 08.1988 - 05.1992
Skills
- Personal care tasks
- Glucose testing
- Elderly care
- Patient relationship building
- First aid knowledge
- Basic life support
- Elderly care proficiency
- Manual handling training
- NHS organisational standards
- Safeguarding knowledge
- Clinical record-keeping
- Hoist operation
- Care planning
- Health and safety protocols
- NHS Health Checks
- Infection control awareness
- Nutrition management
- Conflict Resolution
- Patient observation
- Relationship-building
Timeline
HEALTHCARE ASSISTANT AND MENTAL HEALTH SUPPORT
Dorset Healthcare University NHS Foundation Trust
04.2023 - Current
MENTAL HEALTH SUPPORT WORKER
ONECALL24 LTD
05.2022 - Current
COMMUNITY SUPPORT WORKER
ADRIEL CARE LTD
01.2017 - 05.2022
Diploma of Higher Education - PRINCE 2 PROJECT MANAGEMENT
APMG INTERNATIONAL
01.2017 - 03.2017
MENTOR AND BUS DRIVER
WILTS AND DORSET BUS COMPANY LTD
01.2011 - 02.2017
Higher National Diploma - BUSINESS MANAGEMENT
KUMASI POLYTECHNIC COLLEGE
08.1992 - 05.1995
GCSEs - O-LEVEL
ADANKWA SENIOR HIGH SCHOOL
08.1988 - 05.1992
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