Nana Kwabena Gyebi Appiah

In a 32-bed capacity men's ward with clinical assistants

• Provided direct support to patients, assisting with daily activities such as mobility, personal hygiene, or feeding, ensuring their comfort and dignity.
• Assisted with wound dressings and medications.
• Utilized Microsoft Word and other software tools to create accurate patient records and clear communications while applying critical thinking to analyze patient-related issues.
• Monitored and took vitals of over 10 patients' conditions daily, identified changes in health or behaviour, and reported findings accurately to clinical staff.
• Applied aseptic technique to clean patient area before medication or cannulation was done.
• Adhered to strict hygiene and infection control protocols, such as sterilizing equipment and maintaining clean environments, to ensure patient safety. Handled medical waste disposal responsibly; whilst adhering to safety regulations.

• Developed strong verbal and written communication skills by addressing 80+ customer inquiries about financial products, explaining complex information clearly, and providing updates via phone, email, post or in person.
• Demonstrated empathy by listening to customers’ financial concerns, such as savings or investment issues, and offering tailored solutions with sensitivity.
• Ensured accuracy in handling financial transactions, verifying customer details, and adhering to NS&I protocols to prevent errors.
• Maintained strict confidentiality when handling sensitive customer financial information, adhering to data protection regulations (e.g., GDPR).
• Managed multiple customer queries and administrative tasks simultaneously, prioritizing urgent cases to meet service standards.
• Resolved customer complaints or complex financial queries efficiently, often under time constraints or in high-pressure situations.

• Maintained professionalism and composure during busy periods, such as handling long queues or resolving customer complaints.
• Worked closely with colleagues to ensure efficient store operations, such as coordinating stock replenishment, supporting during peak times, and assisting with team tasks. Worked flexible hours, covering nights, weekends, and bank holidays. Cleaned work areas and equipment to maintain faultless hygiene standards.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.