Nana Toure
Oldham,Grater Manchester
Summary
Multilingual legal professional with an LLB and a master's degree in international corporate law and governance. I have expertise in legal credit control, client management, and stakeholder coordination. I have a proven track record of managing client communications, resolving disputes, and supporting operational processes while enhancing client relationships.
Fluent in English, Italian, and French, I possess strong organizational and analytical skills that are applicable in both law firms and corporate environments. I am a motivated professional with experience in client management and administrative support, having successfully cultivated strong relationships while resolving disputes and optimizing operational processes.
I demonstrate analytical and organizational skills that drive project success and streamline operations. With a commitment to people development and operational excellence, I foster collaboration and enhance client satisfaction by implementing effective communication strategies to build positive relationships. My proactive approach to problem-solving and strong analytical abilities enable me to meet challenges effectively.
Overview
9
9
years of professional experience
Work History
Administrator
Marstons Holding
Manchester
2025.04 - Current
- Oversaw preparation of reports and presentations that compiled essential data and information for effective decision-making processes.
- Directed client communications by handling phone inquiries and managing email correspondence.
- Delivered exceptional customer service by resolving client issues and ensuring high satisfaction levels.
- Coordinated with management to streamline and optimise office operations.
Legal credit controller
Le Palier
2024.09 - 2025.03
- Facilitated legal actions against defaulters to protect company interests.
- Supported customer account management to enhance positive client relationships.
- Assisted solicitors with managing client files and preparing court case bundles.
- Collaborated with clients to maintain case schedules and gather essential evidence.
- Created effective payment plans to ensure timely debt recovery.
- Monitored debtor balances to identify and address overdue accounts proactively.
- Prepared monthly reports on account receivables and aged debt for senior management review.
Support Analyst
CPS group
Cardiff, United Kingdom
2023.09 - 2024.10
- Assisted users with inquiries regarding software functionality.
- Troubleshot hardware and software issues while configuring system settings.
- Provided support to clients through phone and email, addressing various issues.
- Created documentation for support tasks, including resolution steps.
- Conducted system audits to verify adherence to security policies.
- Delivered first-line support to users, diagnosing issues and providing step-by-step solutions.
Customer Sales and Service Expert
Bosch
Liverpool, United Kingdom
2021.04 - 2023.09
- Analysed sales data to support identification of customer buying trends.
- Resolved customer issues effectively to promote satisfaction.
- Managed returns of merchandise in line with company policy.
- Participated in weekly team meetings to share insights on strategies for boosting sales volume.
- Delivered accurate information on products and services to assist customers.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
Office Administrator
O2
Chester, United Kingdom
2020.02 - 2021.03
- Assisted in developing new administrative systems, procedures, and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents like contracts and invoices.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls professionally, directing callers to appropriate personnel or departments or taking messages as needed.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
Paralegal
Amin Solicitors
Manchester, United Kingdom
2017.03 - 2019.09
- Reviewed legal documents including pleadings, motions, and briefs.
- Assisted in preparation of legal arguments and memoranda of law.
- Organised evidence for trial or hearing proceedings.
- Proofread documents prior to filing with courts or submitting to opposing counsels.
- Answered incoming calls and responded to client inquiries.
- Performed administrative duties such as filing, photocopying, and archiving to support the legal team's efficiency.
- Managed case files, ensuring accurate documentation and prompt retrieval of information.
Education
Masters - International corporate law and governance
University of Bradford
Bradford2025-07
GCSE - English And Maths
Oldham College
Oldham2001-02
LLB - Law
University of Chester
ChesterPsychology - Law, Social Work
Oldham College
OldhamSkills
- Analytical and problem-solving skills
- Client communication
- Confidentiality compliance
- Collaboration and teamwork
- Customer relationship management
- Database management
- Project coordination
- People development commitment
- People development facilitation
- People development initiatives
- Time management
- People development focus
- People development proficiency
Language
English
French
Italian
References
References available upon request
Hobbies and interests
- Sports
- Dancing
- Adventures experience
Timeline
Administrator
Marstons Holding
2025.04 - Current
Legal credit controller
Le Palier
2024.09 - 2025.03
Support Analyst
CPS group
2023.09 - 2024.10
Customer Sales and Service Expert
Bosch
2021.04 - 2023.09
Office Administrator
O2
2020.02 - 2021.03
Paralegal
Amin Solicitors
2017.03 - 2019.09
Masters - International corporate law and governance
University of Bradford
GCSE - English And Maths
Oldham College
LLB - Law
University of Chester
Psychology - Law, Social Work
Oldham College