Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Nana Kyeretwie

Hatfield,Hertfordshire

Summary

A dedicated professional with extensive skills in dispute resolution, incident reporting, and team leadership. Demonstrates expertise in staff training and mentoring, alongside a bus driving certification. Proficient in caring for vulnerable adults, managing challenging behaviour, and assertiveness training. Committed to maintaining confidentiality and sensitivity to cultural diversity while providing elderly care and safeguarding knowledge. Skilled in risk assessments, ethical considerations, customer relationship management, task prioritisation, and health and safety compliance. Adept at strategic planning within warehouse maintenance and storage organisation to enhance operational efficiency. Career goals include leveraging interpersonal communication skills to drive team leadership and motivation while ensuring adherence to safety regulations.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Professional bus driver/Student

Uno Bus Company Ltd
Hatfield, Hertfordshire
06.2024 - Current
  • Demonstrated knowledge of local area landmarks and streets assisting tourists travelling on route.
  • Briefed new drivers on company policies contributing towards staff readiness and compliance.
  • Conducted thorough inspections of vehicle before departure, ensuring roadworthiness.
  • Avoided unnecessary fuel consumption through careful driving techniques resulting in cost savings.
  • Assisted disabled passengers to board, enhancing accessibility of public transport.
  • Provided excellent customer service by addressing passenger enquiries in polite manner.
  • Communicated promptly with dispatchers about delays or accidents causing minimal disruption in service.
  • Collected fares from passengers accurately, avoiding revenue loss for company.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Operated vehicles with strict attention to road laws.
  • Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.

Project coordinator/ Driver

Design Rationale Ltd
Hatfield, Hertfordshire
05.2014 - 03.2020
  • Established effective working relationships with stakeholders for smooth project progression.
  • Worked closely with Project Manager to define objectives, leading to clear guidelines.
  • Facilitated regular team meetings to monitor progress.
  • Improved workflow efficiency with structured planning and coordination of tasks.
  • Managed communication amongst project team members to foster collaboration.
  • Maintained and organised filing system for all project documents, enhancing accessibility.
  • Ensured compliance with budget constraints when sourcing materials and services.
  • Conducted thorough quality checks on deliverables before submission.
  • Monitored project timelines to avoid delays.
  • Coordinated project tasks, ensuring timely completion.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.

Care and support worker

St Christopher's Care Home
Hatfield, Hertfordshire
01.2011 - 02.2014
  • Escorted patients on outings or errands outside home, promoting sense of normalcy in daily life.
  • Provided emotional support to patients, easing feelings of stress or loneliness.
  • Encouraged family involvement in care plans, creating supportive atmosphere for patient.
  • Improved patient mobility with regular physiotherapy exercises under professional guidance.
  • Offered companionship to elderly patients which significantly reduced feelings of isolation.
  • Aided in maintaining personal hygiene for better health outcomes in patients.
  • Responded promptly during emergencies-ensured immediate professional help was sought when required.
  • Established trust with patients for improved communication and cooperation during care routines.
  • Demonstrated respect towards diverse cultural backgrounds whilst delivering tailored assistance based on unique needs.
  • Enhanced patient comfort by providing personal care services such as bathing, dressing and feeding.
  • Adapted quickly to new care routines for smooth transition periods during changes in patient requirements.
  • Maintained clean and safe environment by performing housekeeping duties like laundry and dishwashing.
  • Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
  • Assisted patients to participate in community activities, promoting socialisation and mental health.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Documented accurate and updated caseload records and reports to streamline process.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.

Warehouse supervisor

Wincanton logistics Ltd
Enfield, Middlesex
09.2006 - 01.2010
  • Performed risk assessments regularly to ensure worker's safety at all times.
  • Delivered quality assurance by enforcing company policies and standards.
  • Coordinated incoming goods, ensuring accuracy in inventory management.
  • Managed end-of-day clean-up operations, maintaining tidy working environment.
  • Implemented waste reduction initiatives, promoting environmental sustainability.
  • Ensured safety regulations compliance by conducting regular inspections.
  • Trained new employees, resulting in better job proficiency and productivity.
  • Maintained warehouse layout and organisation for maximum efficiency.
  • Collaborated with other department managers for smoother interdepartmental transactions.
  • Oversaw loading and unloading processes, ensuring safe handling of goods.
  • Improved warehouse layout to maximise storage space.
  • Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
  • Enhanced picking and packing output through targeted team coaching and feedback.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Managed staff rosters to maintain optimal productivity levels.
  • Managed end-of-day clean-up operations, maintaining a tidy working environment.

Education

Integrated Healthcare and Strategic Leadership - Healthcare

University of Bedfordshire
Luton
09.2024 -

Bachelor of Arts - Health and Social care

University of Bedfordshire
Luton
09.2020 - 06.2024

GCSEs O' Level Certificate - General Arts

Osei Tutu Senior High School
Ghana
09.1987 - 06.1992

Skills

  • Incident reporting skills
  • Staff training and mentoring
  • Bus driving certification
  • Adaptability to patient needs
  • Caring for vulnerable adults
  • Managing challenging behaviour
  • Housekeeping tasks
  • Understanding of confidentiality rules
  • Sensitivity to cultural diversity
  • Elderly care
  • Safeguarding knowledge
  • Risk Assessments
  • Ethical consideration
  • Customer relationship
  • Health and Safety Compliance
  • Interpersonal communication
  • Strategic planning
  • Warehouse maintenance
  • Storage organisation
  • Operational efficiency
  • Team leadership and motivation
  • Warehouse processes
  • Safety regulations expertise

Affiliations

  • Car Racing Watching on Tv
  • Watching football games
  • Going out with friends to have fun
  • Watching Tv and Listening to news

Certification

Professional Bus Driving Certificate


Languages

English
Advanced

Timeline

Integrated Healthcare and Strategic Leadership - Healthcare

University of Bedfordshire
09.2024 -

Professional bus driver/Student

Uno Bus Company Ltd
06.2024 - Current

Bachelor of Arts - Health and Social care

University of Bedfordshire
09.2020 - 06.2024

Project coordinator/ Driver

Design Rationale Ltd
05.2014 - 03.2020

Care and support worker

St Christopher's Care Home
01.2011 - 02.2014

Warehouse supervisor

Wincanton logistics Ltd
09.2006 - 01.2010

GCSEs O' Level Certificate - General Arts

Osei Tutu Senior High School
09.1987 - 06.1992

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Nana Kyeretwie