Nana Kessey
Birmingham,West Midlands
Summary
Hardworking student with strong interpersonal and communication skills, ready to take on new challenges. Takes problem-solving and active listening approach to complete tasks with accuracy and precision. Maintains polite and professional manner at all times.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Librarian
Gilmerton Library
Edinburgh
01.2021 - 04.2024
- Checked in, checked out and renewed library materials.
- Organised extensive collection of books, periodicals and printed media for easy retrieval.
- Sourced essential books and journals to offer library users well-rounded collection.
- Explained use of library services and equipment to customers.
- Planned and implemented library organisational goals.
- Promoted library at community events to increase user base.
Intern vetinarian
Roslin institute
Edinburgh
06.2023 - 11.2023
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Carried out duties with strict compliance to company standards and policies.
- Answered phone calls and emails for management team during busy periods.
Waiter bartender
Weatherspoons
Edinburgh
06.2021 - 12.2021
- Verified completed orders and served guests at tables.
- Maintained bar stocks, replenishing daily as necessary.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Waiter bartender
Nandos
Edinburgh
01.2021 - 03.2021
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Accurately took orders, making menu recommendations as appropriate.
Sales assistant
Top shop
-Edinburgh
01.2020 - 12.2020
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers in locating specific items to boost satisfaction.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
A-Levels - Human biology
Liberton High School
Edinburgh 06/2019 - 08/2019
A-Levels - RMPS
Liberton High School
Edinburgh 06/2019 - 08/2019
Certificate of Higher Education - Retail
Edinburgh college sighthill
Edinburgh 08/2020 - 06/2021
Skills
- Team player
- Multidisciplinary teamwork
- Microsoft Office
- Friendly and polite
- Organisational skills
- Collaborative
- Problem-solving
- Communication skills
- Leadership
- Customer-focused
Affiliations
- Keeping fit
- Reading
- Cooking and baking
Certification
Career ready internship certificate
Languages
Twi
Intermediate
Accomplishments
Scottish Rugby Under 18s
References
References available upon request.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Intern vetinarian
Roslin institute
06.2023 - 11.2023
Waiter bartender
Weatherspoons
06.2021 - 12.2021
Librarian
Gilmerton Library
01.2021 - 04.2024
Waiter bartender
Nandos
01.2021 - 03.2021
Sales assistant
Top shop
01.2020 - 12.2020
A-Levels - Human biology
Liberton High School
06/2019 - 08/2019
A-Levels - RMPS
Liberton High School
06/2019 - 08/2019
Certificate of Higher Education - Retail
Edinburgh college sighthill
08/2020 - 06/2021
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