Nana Duodu
Northampton
Summary
Results-oriented Account Manager with over 6 years in commercial and contractors insurance and client relationship management. Specialises in generating new business, managing high-value portfolios, and exceeding sales targets in KPI-driven environments. Expertise in underwriting negotiation, risk assessment, and fostering long-term client relationships that enhance retention and revenue growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Account Manager
Simply Business
Northampton
2018.02 - Current
- Generate consistent new business through proactive client acquisition and relationship management
- Manage a portfolio of commercial clients across sectors including manufacturing, property, and contractors
- Present and negotiate complex risks with underwriters to secure competitive pricing and policy acceptance
- Build strong relationships with clients and insurers, improving retention and long-term account value
- Collaborate with internal teams and underwriters to streamline processes and increase efficiency
- Work in a high-pressure, target-driven environment, consistently meeting and exceeding KPIs
- Maintain compliance with industry regulations and internal standards
Sales Expert, Deputy Team Manager
Staysure
Northampton
2011.10 - 2017.08
- Converted inbound enquiries into sales through consultative selling techniques
- Delivered excellent customer service while handling complaints and resolving complex queries
- Sold tailored travel insurance policies based on medical risk and customer needs
- Consistently met KPI targets in a high-performance sales environment
- Promoted to Deputy Team Manager, supporting team performance and development
Sales Operative
Rockbottom
Northampton
2010.09 - 2011.10
- Executed face-to-face sales, providing tailored furniture product advice to enhance customer satisfaction
- Established rapport with customers to assess needs and increase sales opportunities
- Cultivated strong communication and customer service skills to improve overall retail experience
Education
NVQ 2 and 3 - Travel and Tourism
Northampton College
2010-01
GCSE's - Science, Math's, English, History, Business studies
Weston Favell Upper School
2008-01
Skills
- Project Management
- Negotiation
- Phone & F2F sales
- Microsoft Office proficiency
- Time management
- Organisation
- Attention to detail
- Problem-solving
- Teamwork
- Adaptability
- Leadership
- Communication
Certification
- Cert CII
- NVQ Level 3 in Business Tourism
Custom
- Fitness
- History
- Football
- Travel
- Learning
Timeline
Insurance Account Manager
Simply Business
2018.02 - Current
Sales Expert, Deputy Team Manager
Staysure
2011.10 - 2017.08
Sales Operative
Rockbottom
2010.09 - 2011.10
NVQ 2 and 3 - Travel and Tourism
Northampton College
GCSE's - Science, Math's, English, History, Business studies
Weston Favell Upper School