Nana Amoh
Birmingham,West Midlands
Summary
Dynamic and versatile professional with a robust skill set in teamwork, communication, and customer service. Demonstrates exceptional organisational abilities, efficiently managing complex administrative tasks while consistently exceeding customer expectations. Proficient in IT systems across both PC and MAC platforms, including Microsoft Office Suite, Adobe Creative Suite, Salesforce, and various specialised software applications. Committed to leveraging skills to drive team success and enhance operational efficiency.
Safety-focused Safety Manager known for improving workplace safety standards and fostering culture of vigilance. Enhanced safety protocols, resulting in significant reduction in workplace incidents. Proactively led safety training sessions, empowering teams to prioritise safety in daily operations.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work history
Student Safety Manager (Nights)
Unite Students Accommodation
Birmingham South & Coventry
2022.08 - 2026.05
- At Unite Students, my leadership spans across 5 properties within two cities and clusters, ensuring over 2400 residents experience seamless service each night.
- As a certified Mental Health First Aider, I value creating a supportive environment that fosters both staff development and resident well-being.
- Main point of contact during night operations with regards to student wellbeing, safety and security of all Unite Students buildings within assigned cluster.
- Incident leadership and management, Decision-making, Multi-agency coordination (police, ambulance, etc.), Safeguarding judgement, Emergency response, High-risk behavioural situations
- HR Management, Interviewing, Student Development, Threat & Vulnerability Management, People Management, Performance Reviews, Collaborative Problem Solving, Data Protection, GDPR Regulations.
- Contractor Management, PPM, Service Level Agreement (SLA), Fire Risk Assessment (FRA), Key Performance Indicators (KPI), Rota Management, Safety Compliance and Auditing.
- Advocated for ongoing staff education about evolving health and environmental factors affecting workplace conditions.
- Managed safety documentation to maintain regulatory standards.
- Instituted preventative measures, minimising workplace incidents and injuries.
Night Manager
Savills Management Resources, Allegro Exchange Square
Birmingham
2019.03 - 2022.07
- Main point of contact during night operations with regards to residents’ wellbeing, safety and security of all 603 residential flats across three blocks.
- Threat & Vulnerability Management, Guest Service Management, Relationship Building, Security Awareness, Closed-Circuit Television (CCTV), Time Management.
- Service Level Agreement (SLA), Fire Risk Assessment (FRA), Key Performance Indicators (KPI), Rota Management, ISO 14001 and ISO 45001.
- Managing on all hard services during night operations which include M&E, HVAC, plumbing, boilers, gas, lighting and building maintenance works.
- Managing all soft services including third party security, cleaning, caretaking, grounds maintenance, waste disposal, recycling, pest control, and decorating.
- Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
- Upheld company policies whilst dealing with any disturbances or issues that arose during the night shift.
Night Duty Manager P/T
Drayton Manor Hotel Theme Park (Interstate Hotels)
Tamworth
2021.07 - 2022.05
- Main point of contact during night operations within a 4-star accommodation with 150 guest room.
- Direct Line Management, Customer Relationship Management (CRM), Continuous Improvement, Safety Management, Key Performance Indicators, Team Leadership.
- Customer Interaction, Safety Culture, Attention to Detail, Phone Etiquette, Workplace Safety, Building Maintenance, Conflict Management, Legionella, Training and Development (HR)
- Payment Card Industry Data Security Standard (PCI DSS), H&S Management, First Aid, Customer Escalation Management
CCTV Security Response Officer P/T
CIS Security (GVA Sites)
2021.03 - 2021.07
- Avison Young, Arvato Hams Hall
Security Supervisor (Approved Premises)
Sodexo Ltd (National Probation Service)
Birmingham
2018.02 - 2019.02
Night Quality Inspector (Temp Staff)
Call4Supply (Agency), Quality Plated Plastics
Birmingham
2017.12 - 2018.02
Night Security Concierge Supervisor
YMCA Birmingham
Aston, Birmingham
2013.09 - 2018.02
Night Building Concierge (YPS) P/T
Trident Housing Association Group
Birmingham
2015.08 - 2017.10
Night Duty Manager
Stay City Group
Stay City Apartments, Birmingham
2013.02 - 2017.10
Youth Support Mentor (Nights) P/T
Roder Housing & Support Ltd
Birmingham
2014.10 - 2015.12
Hotel Night Manager
JD Wetherspoon (The Briar Rose Hotel)
Birmingham
2011.03 - 2013.02
Night Duty Manager
Premier Inn (Whitbread Group)
Sutton Coldfield
2010.09 - 2011.03
Security Contracts Manager
CrystalCare Services Plc
London
2008.10 - 2010.09
- Building Facilities & Security Manager (Multi Tenants)
Head Door Supervisor (Weekends/Part Time)
ISS Group
London
2006.10 - 2008.08
Night Security Supervisor
Central Parking Systems
Arcadian Centre, Birmingham
2006.01 - 2006.10
Education
MSc Safety and Risk Management - Online-Distance Learning
University of Strathclyde
Glasgow, UKNEBOSH General Certificate - Online-Distance Learning
British Safety Council
UKIOSH Managing Safely - Work Place Safety
IOSH
UK 2021.02 - 2022.02
Skills
- Teamwork – Ability to work efficiently as part of a team
- Administrative – Ability to undertake a range of complex administrative tasks
- Communication – Strong communication and relationship building skills
- Customer Service – Ability to consistently exceed customer expectations
- Organisation – Capable of prioritising own workload and managing time
- IT – Competent user of both PC and MAC, Microsoft Office Suite, Internet, Facebook, Twitter, Corel Draw, Photoshop, Illustrator, Guestline Rezlynx, Micros, SAP, BART Reservations, Honeywell Access Control, Opera, Salesforce, Field Service, Audim, Rotageek, EcoOnline EHS
Interests
Creative Arts, Style, Design, Interior Decor, DIY, Music, Football, Movies, Internet
Personal Information
- Health – Excellent, non-smoker
- Driving Licence – Full clean UK Driving Licence and access to own transport
- Disclosure – Valid Online DBS (Formally CRB Disclosure)
- Charity – Save the Children, Water Aid, Vision Aid
- References – Excellent references available on request
Timeline
Student Safety Manager (Nights)
Unite Students Accommodation
2022.08 - 2026.05
Night Duty Manager P/T
Drayton Manor Hotel Theme Park (Interstate Hotels)
2021.07 - 2022.05
CCTV Security Response Officer P/T
CIS Security (GVA Sites)
2021.03 - 2021.07
IOSH Managing Safely - Work Place Safety
IOSH
2021.02 - 2022.02
Night Manager
Savills Management Resources, Allegro Exchange Square
2019.03 - 2022.07
Security Supervisor (Approved Premises)
Sodexo Ltd (National Probation Service)
2018.02 - 2019.02
Night Quality Inspector (Temp Staff)
Call4Supply (Agency), Quality Plated Plastics
2017.12 - 2018.02
Night Building Concierge (YPS) P/T
Trident Housing Association Group
2015.08 - 2017.10
Youth Support Mentor (Nights) P/T
Roder Housing & Support Ltd
2014.10 - 2015.12
Night Security Concierge Supervisor
YMCA Birmingham
2013.09 - 2018.02
Night Duty Manager
Stay City Group
2013.02 - 2017.10
Hotel Night Manager
JD Wetherspoon (The Briar Rose Hotel)
2011.03 - 2013.02
Night Duty Manager
Premier Inn (Whitbread Group)
2010.09 - 2011.03
Security Contracts Manager
CrystalCare Services Plc
2008.10 - 2010.09
Head Door Supervisor (Weekends/Part Time)
ISS Group
2006.10 - 2008.08
Night Security Supervisor
Central Parking Systems
2006.01 - 2006.10
MSc Safety and Risk Management - Online-Distance Learning
University of Strathclyde
NEBOSH General Certificate - Online-Distance Learning
British Safety Council