Nana Afful

• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Led shifts and motivated team to drive sales.
• Fostered positive employee relationships through communication, training and coaching.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Supported new hires through onboarding process for speedy and successful training.

• Followed health and safety standards governing correct use of chemicals.
• Logged audit work, noted findings and compiled evidence of misdeeds.

Move computer around and setup areas for new and existing users

· General troubleshooting – network connectivity, printer access

· Keeping all documentation up to date

· Answering support queries via phone & email

· Antivirus installation to all desktops and laptops

· Setting up new users and disabling expired accounts

Fault finding and following diagnoses steps

• Maintained strong knowledge of food safety practices.
• Demonstrated excellent time management and organisational skills.
• Cleaned and maintained kitchen equipment and oven.
• Prepared exceptional pastries and desserts.

· Checking the stock that arrives

· Making sure products are in good condition before they are put on shelves

· Organized and work fast to achieve targets

· Pay attention to items that comes in the shop

· Assisting customers

· Ordering stock for the bakery

· Baking and displaying baked items on the shop floor

· Going to clients houses to perform a sale pitch on double glazing

· Giving the customer information on how the windows operate

· Offering face to face advice to customers on the stores products.

· Using the stock management system to log, check, locate and move stock both in and out of the warehouse

· Managing cash and payment systems in accordance with company procedures and policies.

• Provided prospective customers with clear, detailed information on new products.
• Maintained effective Customer Relationship Management database by routinely updating sales information.
• Formulated and sent LinkedIn messages to targeted prospects to increase engagement opportunities.
• Devised interview questions to gain detailed participant insight.

· Creating and produce market research reports on specific products and markets.

· Making recommendations to senior managers based upon research findings.

· Having to deal with press, trade and customer enquiries.

· Defining target markets and opportunities within them.

· Processing and analyzing raw data into reports for senior managers.

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Assisted with loading and unloading of vehicles manually and using machines.
• Moved stock around by hand, using forklift truck or lifting gear.
• Loaded packaged goods on to trucks for shipping.

· Arranging for good to be placed in the designated areas

· Labelling goods that have arrived at the warehouse

· In feeding empty pallets & cages to the pallets stacker & to back belt using reach truck

· Ensuring a clean and safe workhouse for staff to work in

· Monitoring stock levels

· Ensuring the store was kept to a high standard of health and safety