Namrata Patra
London
Summary
Customer-focused professional with extensive experience in relationship management and query resolution in high-volume retail and distribution environments. Proven ability to adapt communication styles to foster trust and deliver exceptional service. Strong organizational skills with proficiency in Microsoft Office Suite, ensuring accurate record-keeping and reliable administrative support. Experienced in team leadership, providing coaching and clear delegation to enhance performance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Service Colleague – Health & Beauty
ASDA
10.2025 - Current
- Learned to operate in a high-volume retail environment, ensuring shelves are replenished, well-presented, and customer-ready at all times.
- Regularly supported customers by locating products, answering queries, and resolving issues efficiently, strengthening customer trust and satisfaction.
- Developed strong discipline in time management, accuracy, and prioritisation, which I can further deliver by supporting smooth floor operations and consistent service during peak trading hours.
Customer Relationship Manager (Family Business)
MS Patra Shoe Distributors
03.2018 - Current
- Managed long-term customer relationships, orders, and billing records, developing a strong understanding of repeat customers and retention.
- Maintained organised digital sales and customer records, improving accuracy and follow-ups.
- Learned how consistent service, communication, and trust drive repeat business — experience I now deliver in retail by focusing on long-term customer satisfaction, not just single transactions.
Sales Associate
BURBERRY
02.2025 - 10.2025
- Supported customers through attentive service, product selection, and a smooth purchase journey aligned with brand standards.
- Maintained high visual and floor presentation while supporting stock organisation and daily operations.
- Strengthened communication, professionalism, and adaptability in a fast-paced luxury retail environment.
Education
MSc - Marketing & Brand Management
Oxford Brookes University
UK01.2026
BBA - Business Administration And Management
Sri Sri University
Odisha, India11.2024
Skills
Social awareness
Strategic planning
Team leadership
First aid and CPR
Personal protective equipment (PPE) usage
Prioritizing tasks
Word processing
Microsoft Office Suite
Team development
Machinery operation
Administrative support
Detail-oriented
LINKS
https://www.linkedin.com/in/namrata-patra-a811b9251?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Timeline
Service Colleague – Health & Beauty
ASDA
10.2025 - Current
Sales Associate
BURBERRY
02.2025 - 10.2025
Customer Relationship Manager (Family Business)
MS Patra Shoe Distributors
03.2018 - Current
MSc - Marketing & Brand Management
Oxford Brookes University
BBA - Business Administration And Management
Sri Sri University