Namrata Miriyala
Nottingham,Nottinghamshire
Summary
Customer-focused professional with experience in customer service, administration, and sales. Skilled in handling high-volume interactions, problem-solving, and adapting to fast-paced environments. Holds an MSc in Management and seeks to leverage expertise as a New Business Customer Advisor at Hastings Direct.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Staff Member | Admin & Event Coordinator | Customer Service
Curry On Naanstop
02.2024 - 03.2025
- In this multi-faceted role, I was responsible for supporting the smooth operation of the business while maintaining exceptional customer service standards
- Order Management: Efficiently processed and verified daily orders, ensuring accuracy in packaging and delivery
- Event Coordination: Played an integral role in organizing and executing catering events, liaising with clients to understand their needs and ensuring seamless event setups
- Customer Service: Provided top-tier customer support, responding to queries and addressing concerns promptly, contributing to high client satisfaction levels
- Admin Support: Managed bookings, maintained client databases, handled invoicing, and organized documentation to ensure efficient workflow
- This role allowed me to develop excellent organizational, communication, and problem-solving skills, all while contributing to the success of our events
Staff Member
Rickshaw Indian Kitchen
10.2023 - 02.2024
- Assisted customers with order placements, inquiries, and issue resolution, ensuring a positive experience
- Verified and processed over 200+ orders daily, minimizing errors and improving efficiency
- Provided recommendations and upselling strategies to improve customer engagement and increase revenue
- Maintained a high standard of organization and accuracy while navigating multiple tasks under pressure
Education
MSc - Management
Middlesex University
London 09.2023 - 10.2024
BSc - Interior Design & Resource Management
SNDT University
10.2020
Skills
- Customer Service & Relationship Building
- Sales & Product Knowledge
- Clear Communication & Active Listening
- Adaptability & Resilience
- Problem-Solving & Conflict Resolution
- Attention to Detail & Accuracy
- Proficiency in Microsoft Office
Timeline
Staff Member | Admin & Event Coordinator | Customer Service
Curry On Naanstop
02.2024 - 03.2025
Staff Member
Rickshaw Indian Kitchen
10.2023 - 02.2024
MSc - Management
Middlesex University
09.2023 - 10.2024
BSc - Interior Design & Resource Management
SNDT University
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