Nami Keil
London,United Kingdom
Overview
12
12
years of professional experience
Work history
Product Category Supervisor
Cartier (Richemont Group)
Rome
2019.07 - 2025.11
- As Watches Product Category Supervisor, my objective is to oversee and drive the Department business goals as well as to promote and enhance the Maison.
- Analyze the boutique performance, measuring the KPI’s, identifying, targeting and implementing follow up actions. Collect and share information about competitors and business evolution.
- Being the expert and referent for the team, ensuring them exceptional product and brand awareness.
- Partner with the team to improve overall selling skills and close sales in order to achieve sales goals and KPIs. Coach and provide feedback to the team as necessary to ensure all customers are given the exceptional luxury experience, as the Maison requested.
- Act as a main category ambassador demonstrating sales leadership and expertise to the team, support them with their own sales, boost cross-selling and client re-purchase.
- Assuring product display and visibility respecting the policies.
- Ensure that all procedures and policies linked to the category are implemented and respected.
- Supervise the availability and use by team of all dedicated tools (sales tools and client tools).
- Ensure the maintenance of inventory accuracy.
- Supervise and implement the stock assortment both on the quantitative and qualitative level, directly and independently addressing to the Merchandising Team.
- Directly and independently report to the Marketing Team on the market feedbacks, price positioning, client brand and product awareness, competitors novelties and events, customers behaviour analysis based on sales, etc.
Sales Associate
Cartier (Richemont Group)
Rome
2018.05 - 2019.07
- As Sales Associate, I am an Ambassador of the Maison Cartier and my main goal is to ensure a unique, outstanding and incomparable experience to the clients, thanks to a great expertise and knowledge of our creations.
- Sales Accomplishments
- - Provide an exceptional client experience during the sale process, transmitting the passion and the values of the Maison;
- - Adapt to the client’s needs and motivations;
- - Keep improving and anticipating the client’s needs;
- - Deal with ease and expertness during negotiations and objections;
- - Support, help and meet the client’s needs in case of After Sales; and
- - Keep focused and reach both the individual and the boutique targets.
- Client Relationship and Portfolio Development
- - Cultivate and develop the client loyalty;
- - Participate to events and be an Ambassador of the Maison; and
- - Efficiently develop the client portfolio, expanding it through CRM actions.
- Daily Boutique Duties
- - Respect the brand policies and procedures;
- - Inventories;
Sales Assistant
Cartier (Richemont Group)
Rome
2016.11 - 2018.04
- - Set up and breakdowns at opening and closing the boutique;
- - Curate the Visual Merchandising when requested;
- - Take care of the creations;
- - Translate and interpret when requested; and
- - Support the management and all the team.
Cabin Crew
Blu Panorama Airlines
Rome
2016.07 - 2016.11
Cabin Crew
Etihad Airways
Abu Dhabi
2014.11 - 2016.04
Cabin Crew
Neos Air
Milano Malpensa
2013.09 - 2014.11
Education
English language certification - undefined
The New British Center
Rome, Italy 2012.10 - 1 2013
Japanese Language certification - undefined
Doshisha University
Kyoto, Japan 2012.03 - 10 2012
Scientific Lyceum (Secondary School) - undefined
Liceo Scientifico Serafico
Rome, Italy 2006.09 - 6 2011
Japanese language private school - undefined
1999.01 - 6 2006
Skills
- Mother tongue(s): Italian
- Other language(s):
- English: C1 (Listening, Reading, Spoken interaction, Spoken production), C2 (Writing)
- Japanese: B1 (Listening, Reading, Spoken interaction, Spoken production), A2 (Writing)
- Communication skills: Extensive communication skills gained through my experiences as sales associate and cabin crew
- Organisational / managerial skills: In my career I gained several organisational and managerial skills, especially through my experience as product category supervisory, including, among others:
- Salesforce management;
- Customers’ relationship management;
- Sales expert;
- Critical thinking and results-driven decision-making;
- Highly organized and talented multitasking
- Job-related skills: Since I joined Cartier - and, more in general, the jewellery and luxury watches businesses - almost 8 years ago, I gained a deep knowledge of the most iconic jewellery creations and the technical specifications of the luxury watches
- Digital competence:
- Good command of office suite
Driving licence
Italian driving license B
Timeline
Product Category Supervisor
Cartier (Richemont Group)
2019.07 - 2025.11
Sales Associate
Cartier (Richemont Group)
2018.05 - 2019.07
Sales Assistant
Cartier (Richemont Group)
2016.11 - 2018.04
Cabin Crew
Blu Panorama Airlines
2016.07 - 2016.11
Cabin Crew
Etihad Airways
2014.11 - 2016.04
Cabin Crew
Neos Air
2013.09 - 2014.11
English language certification - undefined
The New British Center
2012.10 - 1 2013
Japanese Language certification - undefined
Doshisha University
2012.03 - 10 2012
Scientific Lyceum (Secondary School) - undefined
Liceo Scientifico Serafico
2006.09 - 6 2011
Japanese language private school - undefined
1999.01 - 6 2006