NAMAN GUGALIYA

• Delivered exceptional experiences for over 400 children daily, demonstrating outstanding customer service, team spirit, and adaptability.
• Coordinated back-of-house operations efficiently, utilizing strong time management, multitasking, and attention to detail skills.
• Collaborated with diverse teams, showcasing communication, organization, and a proactive approach to problem-solving.
• Maintained high-quality standards in a fast-paced environment, ensuring smooth operations and adherence to safety protocols.

Worked across multiple production lines (20-25 operators per line) with responsibility for improving throughput and daily reporting discipline.

Ran time-and-motion analysis using stopwatch sampling to benchmark cycle time vs targets and identify bottlenecks.

Introduced hourly targets, installed a visible clock per line, and created a daily output logging + reconciliation system (operator self-report - line manager tally - end-of-day match).

Increased average output from ~500-600 pieces/day to ~800 pieces/day (+33% to +60%) through tighter measurement, accountability, and continuous floor engagement.

Travelled to Tanzania, Ethiopia, Kenya, and Dubai to meet international clients and support relationship management.

Gathered customer feedback on product fit, quality, and delivery expectations; documented action points and shared them with internal teams for follow-up

• Led and motivated a team of 10 staff members to deliver exceptional customer service and maintain smooth daily operations.
• Addressed wholesale customer inquiries, showcasing strong problem-solving and communication skills.
• Processed over 100 transactions monthly with high attention to detail and accuracy, ensuring customer satisfaction and operational efficiency.
• Fostered a collaborative and inclusive work environment, aligning with company values of teamwork and respect.

• Delivered exceptional customer service to over 50 customers daily, demonstrating empathy, adaptability, and a customer-first mindset.
• Efficiently handled cash and billing transactions with precision, leveraging technical and organizational skills.
• Strengthened client relationships by addressing queries effectively and ensuring a seamless shopping experience.
• Managed time effectively to meet daily sales targets and operational demands in a fast-paced retail environment.