NAM HOSSAIN
Darlington
Summary
Accomplished Operations Leader with over two decades of experience in the food and hospitality industry, specializing in Quick Service Restaurants (QSR) and Food delivery. Expertise in driving operational excellence, enhancing customer satisfaction, optimizing business performance, and leading high-performing teams. Proven track record of reducing costs, increasing productivity, and driving significant sales growth. Adept at P&L management, cost control, process improvement, franchise operations, multi-unit leadership, and strategic business development. Passionate about implementing innovative solutions, digital transformation, and data-driven decision-making to elevate brand performance. Seeking to connect with like-minded professionals to drive business success and operational efficiency.
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
12
12
years of professional experience
Work History
Head of Operations
Domino’s Pizza UK & Ireland (Sodha & Co)
07.2024 - 12.2024
- Led multi-site operations across 34 stores, ensuring seamless execution of brand standards and profitability
- Analysed sales data, customer insights, and operational KPIs to optimize performance and enhance customer experience
- Successfully implemented a digital labour productivity tool, improving workforce efficiency and cost management
- Reduced food cost variance vs
- Ideal from 1.4% to 0.20% (£336K savings) through supply chain improvements
- Increased team productivity (Orders per Hour) from 1.46 to 2.10, streamlining service and operational efficiency
- Partnered with Learning & Development teams to enhance team training programs and leadership development
Operations Manager
Domino’s Pizza UK & Ireland PLC
09.2023 - 06.2024
- Directed a team of 4 Area Managers and 1 Operational Excellence Manager, overseeing operations for 32 stores
- Ensured day-to-day operational excellence, maintained high customer satisfaction, and spearheaded local store marketing strategies
- Played a key role in coordinating new product testing across the group to drive innovation and business growth
- Delivered 4.6% net sales revenue growth (£1.4M) in 2023, leveraging data analytics and sales strategies
- Improved delivery service time from 24.5 min to 23.5 min, enhancing operational efficiency
- Led operational projects, including Project Fox, improving customer service and IT integrations
- Reduced labour costs by 1.2% (£366K savings) through optimized workforce management
Regional Operations Manager
Domino’s Pizza UK & Ireland PLC
04.2018 - 08.2023
- Successfully oversaw a £13M revenue business, managing operations for 12 stores
- Led and motivated a team of 300 employees, including 12 managers and 1 area supervisor, to deliver operational excellence and outstanding customer service
- Ensured smooth daily operations while driving team performance and maintaining high standards across all locations
- Awarded Area Manager of the Year (2019, 2020 & 2021) for outstanding leadership and performance
- Promoted 1 Area Manager, 3 Area Supervisors, 7 Store Managers, and 18 Store Supervisors, fostering career growth
- Led new store openings in Camden, Brentford, and Hammersmith, ensuring compliance and operational success
Area/Regional Manager
Pizza Hut UK (Savvice Ltd)
08.2016 - 03.2018
- Directed operations across 5 stores, generating an annual revenue of £3.5M
- Oversaw team performance to ensure seamless operations, exceptional customer service, and adherence to company standards
- Demonstrated strong leadership by driving key performance metrics and fostering a culture of excellence and continuous improvement
- Enhanced Customer Satisfaction scores from 52% to 71%, improving service standards
- Increased team productivity (Orders per Hour) from 1.71 to 2.20, streamlining workflow
- Led a new store opening in Manchester City Centre, ensuring a successful launch
- Reduced food costs from 26.72% to 26.10% (£21.7K savings) and labour costs by 0.51% (£17.8K savings)
Multi-Store Manager
Pizza Hut UK & Europe
03.2013 - 08.2016
- Managed 3 restaurant locations, focusing on operational efficiency, profitability, and compliance
- Opened a new store in Canning Town, driving sales and customer satisfaction
- Improved Customer Satisfaction (SMG) to 73% and built a strong, engaged team
- Achieved highest ACE visit scores, ensuring high standards of food safety and service
Education
BBA - Hotel Management
Intercollage
Nicosia, Cyprus01-1994
Skills
- Multi-Unit Leadership Experience
- Profit and Loss Management
- Process Optimization Expertise
- Sales Growth Strategies
- Customer Experience Management
- Inventory Management
- Performance Metrics Analysis
- Labor Planning Expertise
- Regulatory Compliance Expertise
- Technology Integration
- Budget Development & Analysis
- Human Resources Leadership
Accomplishments
- Achieved 0.70% better food cost through effectively helping with daily inventory control.
- Supervised team of 500 staff members.
- Achieved team productivity from 1.47 to 1.97 order per hour by introducing Domfd for daily productivity monitor tasks.
- Resolved new product issue through operational testing.
Languages
English
Bengali
Greek
Personal Information
Title: Head of Operations
Honours Awards
- Area Manager of the Year (Domino’s Pizza UK & Ireland) – 2019, 2020 & 2021
- Best Store Manager of the Year (Pizza Hut UK) – 1999, 2002, 2003, 2004 & 2006
- Area Manager of the Year (PHC Franchised Restaurants Ltd) – 2009 & 2010
- Increased Regional Sales by 21% in 2021 at Domino’s Pizza UK & Ireland
- Won the 2022 Rolex Challenge at Domino’s Pizza UK & Ireland
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Operations
Domino’s Pizza UK & Ireland (Sodha & Co)
07.2024 - 12.2024
Operations Manager
Domino’s Pizza UK & Ireland PLC
09.2023 - 06.2024
Regional Operations Manager
Domino’s Pizza UK & Ireland PLC
04.2018 - 08.2023
Area/Regional Manager
Pizza Hut UK (Savvice Ltd)
08.2016 - 03.2018
Multi-Store Manager
Pizza Hut UK & Europe
03.2013 - 08.2016
BBA - Hotel Management
Intercollage
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