Nalule Christine Rodah
Kent, UK
Summary
Dedicated individual with experience and multiple field’s seeking a new role where my attention to detail and strong communication skills can be utilized to ensure adherence to regulations and policies. Proven track record of effectively managing housing repair projects within a limited time frame including facilities management contracts and housing ombudsman cases in complaints.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Area Planner
The Guinness Partnership
London
09.2025 - Current
- Providing effective planning of regional operatives diaries working closely with the regional operational team to support the achievement of KPIs
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintaining the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure compliance with GDPR regulations when processing customer data.
- Take appropriate Health & Safety measures to ensure personal safety and the safety of our customers, colleagues
- Planning in repair appointment with customers, providing confirmation
Customer Resolutions Coordinator
Moat Homes
Dartford, England
12.2024 - 09.2025
- Providing administrative support for the Customer Resolution team ensuring that work is undertaken in accordance with Moat’s policies and procedures
- Communicating with customers via phone, email and in person often regarding complex and sensitive issues, taking ownership and responsibility of enquiries and keeping residents informed
- Liaising with contractors and other departments to follow up repairs and maintenance works, tenancy management cases, and rent and service charge enquiries
- Ensuring that the customer experience is positive, professional and within set timescales at all times
- Collating case timelines and documents for Housing Ombudsman complaint escalations
- Managing and monitoring Customer Resolution, Housing Ombudsman and MP enquiries mailboxes.
- Effectively utilising Moat’s IT systems, including CRM, to complete administrative tasks across a range of customer resolutions processes
- Problem solving
Hard Services Contract Assistant
Kent County Council
Kent, England
04.2024 - 12.2024
- Budget Monitoring: Ensure we stay within our allocated budget by monitoring the Hard FM operational variable budget and alerting relevant managers as limits approach
- Purchase Orders: Raise and track purchase orders for approved Hard FM quotes, ensuring timely service provision and payment.
- Payment Applications: Review variable applications for payment, ensuring work is completed as agreed, and resolve any related queries.
- Finance Reconciliation: Organize quarterly and year-end financial reconciliation to support accurate budget forecasts
- Performance Monitoring: Track contractor response times to quote requests and provide performance reports to managers
- Internal Coordination: Monitor internal response times for quote reviews and approvals, ensuring work meets agreed SLAs
- Reactive Log Management: Ensure tasks not covered under the maintenance threshold are promptly approved and within budget.
- Customer Service: Act as the main contact for all Hard FM queries, delivering excellent service and maintaining professional behaviour
- Innovation: Continuously seek ways to improve current practices and foster an environment for innovation
- Review hard services policy’s and update.
- Implement and maintain agreed contract procedures
- Review service agreements
Housing Repairs Assistant
Ashford Borough Council
Ashford
07.2022 - 04.2024
- Assisted in conducting thorough property inspections to identify and document housing repair needs, helping to ensure the safety and well-being of residents
- Collaborated with a team of contractors and maintenance personnel to prioritize and complete repair projects in a timely manner, resulting in a 20% decrease in unresolved repair requests
- Coordinated and scheduled repair appointments with tenants, ensuring clear communication and minimising disruption to their daily lives
- Utilized a comprehensive database to track repair progress and maintain accurate records, facilitating efficient reporting and follow-up on completed repairs
- Assisted in conducting home inspections and assessments to identify necessary repairs and maintenance tasks
- Executed minor repairs and maintenance tasks, including plumbing, electrical, and carpentry work, ensuring prompt completion and quality craftsmanship
- Collaborated with a team of housing repair technicians to prioritise and schedule repair projects, maximizing efficiency and minimizing resident inconvenience
- Maintained accurate records of repair work performed, including detailed documentation of materials used, costs incurred, and time allocated, facilitating efficient tracking and invoicing processes
- England Ashford Borough Council
Trainee Resident Liason Officer
Equans
London
11.2021 - 06.2022
- Assessing where high risk/ vulnerable residents are present and ensuring the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to (i.e. don’t attend the property alone)
- Carried out property condition surveys, floor protection and appliance survey with photographs with the resident before works started in the home.
- Visited each resident prior to work commencing to introduce the company and communicate the scope of works and a pack detailing the full RLO and project process
- Assisted in organizing and coordinating resident events, including social gatherings and educational workshops to enhance community engagement and satisfaction levels
- Conducted regular site visits and inspections to ensure adherence to ensure to safety protocols, identify and addressing any potential hazards or maintenance issues promptly and effectively
Trainee Site Manager
Lovell Partnerships
London
03.2020 - 12.2020
- Assisting the site manager in the project management of the site build from site setup to ensuring houses are completed in time for customer to move in
- Manage the health and safety across site operations ensuring everyone on site is adhering to the company’s standards and procedures
- Manage and maintain strong relationships with subcontractors on site to ensure they’re meeting key build milestones.
- Ensure labourers have CSCS cards before going on site
- Meetings with NHBC during site inspection
- Carrying it toolbox talks or similar on- site briefings
- Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice
- Conducting Risk Assessments, Method Statements, Site Inductions.
- Manage material levels on site to ensure the minimum amount of stock is on site and the site programme is met, and all labour is efficiently employed
Education
GCSEs - English, Maths, Business Studies, Drama
WoodSide High Secondary Schol
London 09.2003 - 07.2008
Skills
Leadership, Communication Skills, Problem Solving, Team Player, Strategic Thinker, Attention To Detail
References
Available upon request
Timeline
Area Planner
The Guinness Partnership
09.2025 - Current
Customer Resolutions Coordinator
Moat Homes
12.2024 - 09.2025
Hard Services Contract Assistant
Kent County Council
04.2024 - 12.2024
Housing Repairs Assistant
Ashford Borough Council
07.2022 - 04.2024
Trainee Resident Liason Officer
Equans
11.2021 - 06.2022
Trainee Site Manager
Lovell Partnerships
03.2020 - 12.2020
GCSEs - English, Maths, Business Studies, Drama
WoodSide High Secondary Schol
09.2003 - 07.2008