Nakiya Milan Rose
Rochester
Summary
Detail-oriented and highly motivated professional with a degree in Political Science and Sociology, offering a strong foundation in analytical thinking, risk assessment, and compliance. Experienced in roles requiring attention to detail, problem-solving, and effective communication, including residential child care, collections, and customer service. Skilled in identifying patterns, managing sensitive information, and adhering to regulatory frameworks, with a proven ability to collaborate with diverse teams and maintain confidentiality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Childcare Practitioner
Esland
01.2024 - Current
- Conduct detailed assessments of potential risks to children and young people, identifying vulnerabilities and implementing appropriate safeguarding measures.
- Ensure all actions align with legal, ethical, and organizational standards, adhering to strict regulatory frameworks and maintaining accountability.
- Handle sensitive information with the utmost discretion, ensuring compliance with data protection policies.
Collections Agent
Vanquis Bank
Chatham
04.2023 - 11.2023
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximise collections and reduce aged accounts.
- Ensured strict adherence to banking regulations, including debt collection laws, financial conduct guidelines, and organisational policies.
- Monitored repayment trends and account activities, leveraging insights to address unusual behaviours or discrepancies in financial data.
Market Research Telephone Interviewer
IPSOS
03.2022 - 11.2022
- Conducting telephone interviews with selected demographic group given by different clients ranging from entertainment industry and political campaigns
- Conducting Business to Business interviews
- Achieved and exceeded targets whilst adhering to quotas and PSnotes
- Delivered information from a script regarding surveys for an on-demand phone project assignment
Intern
British Association of Social Workers
05.2022 - 05.2022
- Being able to acknowledge and understand the prominent social issues in terms of racism within social work
- Paid attention to detail while completing assignments alongside contribution to discussion on how issues can be tackled
- Completed paperwork, recognising discrepancies, and promptly addressing for resolution
Volunteer
Enactus
11.2020 - 04.2022
- Acted as a mentor for students, leading by positive example, through tutoring disadvantaged children to help improve their life chances
- Instructed activities such as visual aid and educational games to maintain student engagement
- Effective communication with clients and team members c
- Adequate oral and written skills
- Great telephone etiquette
- Able to provide solutions to problems within a specific time-frame
Customer Service Advisor
Sitel UK
07.2021 - 01.2022
- Worked with call handling technology to respond to increased customers within target timeframes
- Shared customer feedback and suggested improvements to enhance team performance
- De-escalated objections and disputes professionally to maintain customer satisfaction
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Political Science With Sociology -
University Of Birmingham
07.2022
A-Levels -
Rochester Grammar School for Girls
06.2019
GCSE’s -
Rochester Grammar School for Girls
06.2017
Skills
- Risk assessment - Skilled at assessing compliance-related vulnerabilities
- Adaptability - Ability to quickly learn new systems, regulations, and processes
- Team collaboration - Experience working with cross-functional teams to achieve shared objectives
- Communication skills - Experience creating detailed reports and presenting information effectively
Certification
- U21 and common purpose global citizen micro-credential
Timeline
Residential Childcare Practitioner
Esland
01.2024 - Current
Collections Agent
Vanquis Bank
04.2023 - 11.2023
Intern
British Association of Social Workers
05.2022 - 05.2022
Market Research Telephone Interviewer
IPSOS
03.2022 - 11.2022
Customer Service Advisor
Sitel UK
07.2021 - 01.2022
Volunteer
Enactus
11.2020 - 04.2022
Political Science With Sociology -
University Of Birmingham
A-Levels -
Rochester Grammar School for Girls
GCSE’s -
Rochester Grammar School for Girls