Nakeata Sasha Morris
Leighton Buzzard,Central Bedfordshire
Summary
A dedicated professional with exceptional organisational skills and a strong command of the English language, proficient in Microsoft Office applications including Word, Excel, and PowerPoint. Demonstrates excellent customer service and communication abilities with diverse backgrounds, complemented by a positive attitude in teamwork and resilience under pressure. Possesses a keen interest in caring for children and the elderly, with an understanding of healthcare settings. Career goals include leveraging critical thinking and problem-solving skills to enhance coordination and diary management in fast-paced environments while maintaining professionalism.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work history
Receptionist
First Class Barbers
07.2015 - 09.2015
- Answering over 50 phone Calls per day
- Handled cash and purchases which increased sales by 10%
- Sold goods
- Provided customer service
- General admin work
Crew member
McDonalds
01.2016 - 01.2017
- Customer service
- Face to face delivery
- Cleaning
- Selling food
- Taking orders
- Cash handling
- Dealing with customer complaints
Nurse
Sunnyside Nursery
03.2017
- Carried out activities with children
- Supported children to learn how to read and write
- Supported children at meal times
- General cleaning up around work area
Supervisor Catering
Luton Town Football Club
02.2018 - 06.2018
- Handing cash
- Face to face communication
- Completed customer orders with speed and accuracy.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
Receptionist and Administrator
Training 4 U Services
06.2018 - 09.2018
- Organising a Summer Programme
- Answering calls
- Planning and organising
- Partime teaching Esol students
- Participated in the summer programme
- Daily use of Microsoft Excel and Word
- Daily use of Scanning and using a printer
- Meetings
- Face to face and Remote communication
Care Assistant and Support Worker
Match Options Agency
10.2018 - 01.2019
- Supporting clients with social and physical activities
- Booking and going with clients to appointments
- Helping with personal care such as support with showering and dressing
- Supporting clients with eating and drinking
- Monitoring individuals, conditions by fluid intake, daily food and drink, bed position, observations.
Care Assistant
BrighterKind- Houndswood House Radlett
01.2019 - 06.2020
- Promote and deliver the full dining experience for all service users.
- Assist residents with all aspects of personal care including toileting, cleaning, bathing, dressing and undressing.
- Ensure the highest levels of person-centred care are delivered to all residents to enhance and promote the client's quality of life.
- Carry out care activities in accordance with the care plan for less mobile and poorly residents.
- Assist residents with restricted mobility to move to communal areas or to return to their bedrooms as requested, using the correct moving and handling procedures as per company policy.
Bank Staff/ Permanent Respiratory Health care Assistant
Luton and Dunstable Hospital
06.2020 - 06.2022
- Assisting patients with personal care, eating and drinking.
- Providing emotional support when needed, being understanding of patients' needs and understanding that not everyone is the same.
- Checking patient's observations and blood sugars regularly.
- My responsibilities are to escalate my concerns to a senior member of staff, I am responsible for noticing changes in my patients and always ensuring patients' needs are met.
- Another responsibility is performing risk assessments, e.g, noticing if a patient is risk of falls, risk of pressure damage so then I would take out suitable actions, e.g ordering a different mattress to relieve pressure or putting a sensor in place.
- Feelings of isolation and loneliness have become exacerbated through the current pandemic. This can impact recovery time and adherence to treatment, making our role more crucial than ever.
Bank Behaviour Support Worker
Affinity Trust
Luton
07.2022 - 12.2022
- Encouraging assigned client with Behaviour, Emotional and Social needs to participate and actively engage in activities led by other support workers.
- Delivering and monitoring short term interventions on behalf of disengaged and disaffected learners.
- Supporting clients with the process of improving their behaviour and where necessary reintegration.
- Implementing, as required, social skills programmes, anger management programmes, individual behaviour programmes.
- Guiding and supporting assigned clients in achieving their personalised behavioural and learning targets.
Office Administrator (Management)/ Oncall Night staff
Imercare
08.2022 - 02.2023
- Managing an office
- Providing support and assistance over the phone/Face to face
- Overseeing office inventory
- Scheduling meetings
- Booking Staff to work
- Creating portfolios/ New staff right to work.
- Communicating with different NHS/Hospital Providers
- Supervising other administrative personnel
- Answering and Redirecting phone calls
- Booking in training for new staff
- Using a booking system to do timesheets and booking staff to work or any other needs.
Education
GCSE's - 4 GCSE's A-C
Challney High School for Girls
01.2011 - 01.2016
BTEC Health & Social Care Level 2 - Merit & Functional Skills Maths Level 2
Luton Sixth form College
01.2016 - 01.2017
Employability Skills Level 1 - Functional Skills English Level 2
Training 4 U Services (UK) Ltd
01.2018 - 07.2025
Skills
- Organisational skills
- Command of English language
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Good customer service
- Interest in caring for children and elderly
- Communication with diverse backgrounds
- Positive attitude in teamwork
- Understanding of Health care settings
- Ability to work well under pressure
- Excellent coordination skills
- Multitasking capabilities
- Diary management in fast-paced environments
- Professionalism
- Excellent interpersonal skills
- Excellent problem solving skills
- Critical thinking
- Resilience
Personal Information
Date of birth: 30/05/2000.
You may also see a huge two year gap (2023-2025) due to having a child and having to move around to be in a suitable home for me and my child.
Custom
Weekdays On/ Off Weekends
Timeline
Office Administrator (Management)/ Oncall Night staff
Imercare
08.2022 - 02.2023
Bank Behaviour Support Worker
Affinity Trust
07.2022 - 12.2022
Bank Staff/ Permanent Respiratory Health care Assistant
Luton and Dunstable Hospital
06.2020 - 06.2022
Care Assistant
BrighterKind- Houndswood House Radlett
01.2019 - 06.2020
Care Assistant and Support Worker
Match Options Agency
10.2018 - 01.2019
Receptionist and Administrator
Training 4 U Services
06.2018 - 09.2018
Supervisor Catering
Luton Town Football Club
02.2018 - 06.2018
Employability Skills Level 1 - Functional Skills English Level 2
Training 4 U Services (UK) Ltd
01.2018 - 07.2025
Nurse
Sunnyside Nursery
03.2017
Crew member
McDonalds
01.2016 - 01.2017
BTEC Health & Social Care Level 2 - Merit & Functional Skills Maths Level 2
Luton Sixth form College
01.2016 - 01.2017
Receptionist
First Class Barbers
07.2015 - 09.2015
GCSE's - 4 GCSE's A-C
Challney High School for Girls
01.2011 - 01.2016
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