Najma Sharif Hassan
London
Summary
Skilled operations leader with a proven ability to enhance efficiency and drive results. Expertise in strategic planning, process optimization, and resource management. Strong focus on team collaboration and adaptability to changing needs consistently leads to successful outcomes in dynamic environments. Consulting professional with valuable experience in assisting clients with job placement and career development. Known for strong collaboration skills and focus on achieving results. Proficient in client assessment and strategic planning, approaching tasks with a reliable and flexible approach. Successfully completed the 'Work Smarter, Not Harder: Time Management for Personal and Professional Productivity' course by the University of California.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operation Manager
Dr Gallini Clinic
01.2022 - Current
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
English Teacher Volunteer
Tech Bloq
London
05.2023 - 07.2024
- Created stimulating activities that encouraged active learning and student participation.
- Input student grades and attendance records into school databases and reported student progress.
- Made learning grammar fun by involving problem-solving and language play.
- Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
- Advised students to read topics or materials reflecting personal interests to encourage regular reading.
- Conducted one-on-one tutoring sessions with weaker students to boost their confidence levels.
- Helped students succeed through coaching, mentoring and positive reinforcement.
Trainee ESL Instructor
College of Haringey, Enfield and North East London
11.2022 - 04.2023
- Prepared classrooms with all course materials, teaching aids and other materials required for lessons.
- Used motivational techniques to encourage students to practice speaking and develop language understanding.
- Marked students' assessments, coursework and classwork, providing extensive feedback to assist in learning development.
- Used effective teaching aids, including worksheets and presentations, helping students gain a better understanding of lesson topics.
- Independently planned and developed creative lessons, developing based on EFL and UK curriculum guidelines.
- Taught students how to read, write and speak the English language.
- Created audio, visual and written teaching materials to assist in teaching English.
- Developed and enforced classroom code of conduct to maintain order during lessons.
- Built extensive and long-lasting student relationships to create classroom environments conducive to learning.
Compliance Manager/Trustee
Helpyateem
01.2016 - 12.2021
- Worked as a Compliance Officer for a UK-registered charity based in England, supporting disadvantaged children and communities abroad.
- Ensured compliance with UK regulations and internal policies across all international operations.
- Assisted in the delivery of humanitarian aid in countries such as Yemen, Kenya, Tanzania, and Uganda.
- Supported fundraising activities and maintained relationships with donors, ensuring transparency and accountability.
- Coordinated with field teams and local partners to implement programs providing free education, healthcare, and daily meals to orphaned children.
- Contributed to the development and oversight of orphan homes, offering safe accommodation for street children and those affected by conflict.
- Participated in clean water initiatives targeting deprived communities in developing regions
Employment Consultant
Maximus Ltd
01.2011 - 05.2015
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Managed multiple accounts per month, finding perfect job opportunities and exceeding client expectations.
- Assessed skills and goals to provide intensive, tailored support to manage journey towards employment.
- Established rapport with individuals virtually and in person to develop trust and reliability.
- Accurately documented data to complete statistical returns.
- Assisted people to set, review and achieve professional and personal goals to develop confidence and employability.
- Built outstanding client relationships by helping individuals overcome weaknesses, worries and barriers through counselling.
- Found jobs for various clients per month by creating excellent, valuable and personalised resumes.
- Kept up-to-date on latest career changes to continue to provide knowledgeable advice to clients.
Motivational Job Coach
Calder UK
10.2009 - 08.2011
- Built outstanding client relationships by helping individuals overcome weaknesses, worries and barriers through counselling.
- Supported privacy measures to adhere to confidentiality and safeguarding policies.
- Provided guidance and equipped individuals in creating resumes, finding jobs and acing interviews to increase preparedness and confidence.
- Provided practical career advice, support and guidance to service users to enhance customer loyalty and satisfaction.
- Assisted people to set, review and achieve professional and personal goals to develop confidence and employability.
- Kept up-to-date on latest career changes to continue to provide knowledgeable advice to clients.
- Established rapport with individuals virtually and in person to develop trust and reliability.
Head of ESOL Department/ESL Lecturer
Tomorrow's People
05.2007 - 05.2009
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Improved curriculum design by collaborating with colleagues and regularly reviewing course materials for relevance and accuracy.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Worked closely with management to develop performance metrics that accurately measured individual verifier productivity.
- Maintained strict confidentiality when dealing with sensitive personal information throughout the entire verification process.
- Trained new employees on company policies, procedures, and verification techniques, contributing to overall team success.
- Promoted critical thinking skills among students through debates, role-plays, and case studies focused on real-life situations.
- Evaluated student progress through regular assessments, providing detailed feedback to guide improvement in linguistic skills.
- Served as a mentor to new ESL instructors, sharing teaching strategies and providing guidance on classroom management techniques.
Education
Bachelor of Arts - BA Hons Education Studies
Greenwich University (Nescot Campus)
Epsom, SRY2024
Diploma of Higher Education - CELTA
College of Haringey, Enfield and North East London
London, ENG2023
Skills
- Strong background in risk management, with the ability to conduct comprehensive risk assessments and implement appropriate controls
- Skilled in staff management, including training, mentoring, and performance oversight
- Expertise in compliance across the education, charitable, and employment sectors
- Business development experience, including stakeholder engagement and job creation
- Excellent communication and problem-solving skills
- Strong analytical ability for data evaluation and decision-making
- Excellent interpersonal skills, with the ability to build credibility across internal departments and with external partners
- Classroom management
- Coaching techniques
Certification
- BA Hons Education Studies Degree
- Student of the Year Award Certificate Presented by Nescot
- Cambridge English Level 5 Certificate in Teaching English to Speakers of Other Languages
- Diploma in TESOL
- Work Smarter, Not Harder: Time Management For Personal and Professional Productivity University of California
Accomplishments
I have been an active charity worker for an organisation called Help Yateem since 2015. Help Yateem is a registered charity established in the United Kingdom. I am very passionate about working with this charity as it provides free schooling, healthcare, and warm meals to orphaned children in third-world countries. The charity also supports vulnerable widows by educating and empowering them. I am actively involved in this organisation and have been awarded a certificate of achievement for my hard work.
Travelling, walking and reading books.
I have traveled more than 40 countries across the globe, I am passionate about learning other cultures and learning new things. I find inner peace exploring new countries, nature and landscapes. I love reading books and watching Netflix on my spare time.
Timeline
English Teacher Volunteer
Tech Bloq
05.2023 - 07.2024
Trainee ESL Instructor
College of Haringey, Enfield and North East London
11.2022 - 04.2023
Operation Manager
Dr Gallini Clinic
01.2022 - Current
Compliance Manager/Trustee
Helpyateem
01.2016 - 12.2021
Employment Consultant
Maximus Ltd
01.2011 - 05.2015
Motivational Job Coach
Calder UK
10.2009 - 08.2011
Head of ESOL Department/ESL Lecturer
Tomorrow's People
05.2007 - 05.2009
Bachelor of Arts - BA Hons Education Studies
Greenwich University (Nescot Campus)
Diploma of Higher Education - CELTA
College of Haringey, Enfield and North East London
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