Najib Daahir
London,ENG
Summary
Customer-focused professional with 4 years of experience in delivering exceptional service, I am passionate about supporting both security and concierge operations. Skilled at understanding client needs, I offer personalized assistance to ensure seamless experiences. With strong communication, problem-solving, and attention to detail, I am eager to contribute to security teams while enhancing client satisfaction. Ready to embrace new challenges and continuously develop my skills in client services
Overview
5
5
years of professional experience
1
1
Certification
Work history
Trainee Data Analyst
Generation UK & Ireland
London
10.2023 - Current
- Completed an intensive Data Analyst Bootcamp, gaining practical skills in Python, SQL, Excel, and Power BI.
- Developed expertise in Python for data analysis, SQL for database management, and advanced Excel for data manipulation
- . Acquired skills in creating interactive data visualizations with Power BI.
- The program included hands-on learning and career preparation, resulting in a Microsoft Power Platform Fundamentals certification.
SIA Concierge
BMSL Group
07.2021 - 10.2023
- Delivered exceptional customer service, ensuring seamless check-ins/outs and guest satisfaction.
- Coordinated transportation, reservations, and local recommendations based on guest preferences.
- Managed guest requests for special accommodations and handled VIP arrangements.
- Conducted regular patrols of the premises, ensuring guest and staff safety at all times.
- Monitored security systems, reported incidents, and responded to emergencies swiftly.
- Resolved complaints promptly and maintained a professional, courteous demeanor.
- Ensured organization of the concierge desk and accurate record-keeping of services provided.
- Collaborated with hotel departments to ensure smooth communication and service delivery.
Private Tutor
Freelance
07.2021 - Current
- Specialised in Mathematics, Science for GCSE students
- Developed targeted revision plans and provided hands-on instruction.
- Created mock exams and assessments to track progress and guide improvements.
Tutor
City Educators Ltd
London
09.2020 - 07.2021
- Provided academic support in Mathematics and Science for GCSE students
- Planned and delivered lessons, assessed student work, and managed educational resources
- Fostered a positive learning environment to enhance student focus.
Education
A-Levels -
Ashcroft Technology Academy
London2020
GCSE's -
Ashcroft Technology Academy
London2018
Skills
Excel Proficiency: Develop data models, visualisations, and use statistical functions for insights; streamline timelines with filters
Active Directory: Manage user accounts, configure security groups, enforce Group Policies, and resolve issues swiftly
Azure: Maintain environments, manage VMs and storage, ensure data security and availability
SharePoint: Administer sites and libraries, customise workflows, and enhance business processes
Microsoft 365: Support and administer Exchange Online, Teams, and OneDrive for smooth operations and user support
Critical Thinking: Resolve data discrepancies, analyse scenarios, and guide resource allocation decisions
Certification
- Microsoft Certified: Power Platform Fundamentals
- CompTIA A+
Timeline
Trainee Data Analyst
Generation UK & Ireland
10.2023 - Current
SIA Concierge
BMSL Group
07.2021 - 10.2023
Private Tutor
Freelance
07.2021 - Current
Tutor
City Educators Ltd
09.2020 - 07.2021
A-Levels -
Ashcroft Technology Academy
GCSE's -
Ashcroft Technology Academy
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