Najeeb Hussain
Store Manager
Blackburn
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
JYSK
9 2023 - Current
- Achieved Sales vs Plan on Budget in Q3 2024, despite payroll overspending
- Increased Customer Service Score to 4.78/5, with response rates exceeding company benchmark by 20%
- Supported store operations during low staffing periods to ensure continued trading
- Experience in recruitment, talent spotting, and team progression
- Played key role in successful re-opening of store after refit
- Conducted weekly in-store checks, including Health & Safety, Fire Safety, and Emergency Lighting Tests
- First Aid Trained
- Conducted 1-2-1 reviews, set objectives, and provided support and training plans for colleagues
- Managed performance by setting clear objectives and goals for underperformance
- Collaborated with Marketing team for brand exposure during store re-opening
- Attended company annual awards and represented store
- Presented District KPIs at District meetings
- Performed weekly stock inventories and managed daily banking, tills, cash collections, and discrepancy investigations
- Always adhering to company policies and guidelines
- Increasing Store Sales and other store metrics by ensuring 100% Shop floor Management from Store Management team
- Good understanding of analysing reports on Sales & KPIs, and Customer Metrics.
Energy Hub Manager
Utilita Energy Ltd
01.2021 - 04.2023
- Daily hub checks and Banking
- Hub replenishment with stock
- Community engagement, and raising money for charities, supporting those that are disadvantaged through signposting
- Monthly Hub PowerPoint presentation on KPIs
- Multilingual Energy saving sessions
- Collaborative working with local community partners ie newground official partners for fuel voucher referrals, partnered with 2 local food banks and sign posting people
- Supporting BRFC Trust with local events via community funding budget
- Chair for Disabilities group in company Inclusion & Diversity Equity platform
- Always Ensuring Hub Health & Safety for customers and staff was paramount, passed all Audits since being Hub Manager evidence available on request
- First Aid & Fire Warden Trained
- Ensuring colleague development plans are in place through development portal
- Liase with stakeholders and discuss how to promote company within town through active participation in community events
- Working with stakeholders including being chair for Inclusion Diversity & Equity - (Dis) Abilities group and making a difference to achieve inclusiveness
- Ensuring team always follow company Mystery Shop Policy to ensure all customer receives fantastic shopping experience, passed all mystery shops since being Hub Manager
- Working with the team to ensure Hub passes the audit which includes people process, customer & finance, passed all Cluster Manager Audits since being a Hub Manager, evidence available on request
- Ensuring Hub passes Health & Safety Audit quarterly
- Develop talent and promote within Hub
- Supporting colleagues that need developing through 1-2-1 coaching
- Supporting Hub estate with back-office EPOS systems, setting up product lines, locations, promotions
- Creating policies to help ensure there is no risk to the business and the colleagues, are following process
- Such as Shrink Policy
- Supporting Hub operations manager with admin work whist Hub estate administrator on annual leave
- Weekly upload of banking documents
- Weekly Banking collections
- Investigating any discrepancies and leasing with head of hubs
- Supporting new managers into business and guiding them in their role
- Developing internal team so they are ready for their next step within the company
- Weekly Stock takes
- Working through personal development plan to look at personal development and progression.
Utilita Energy Hub Retail Team Leader
11.2020 - 12.2021
- Providing cover in Managers absence leading a group of 3 to achieve hub metrics
- Passed Compliance on Health & Safety (First Audit score 86%)
- Involved in bringing communities together through organising events
- Part of a successful management team achieving Q1, Q2 awards (Team Meal)
- Coaching colleagues, working together in achieving the company vision (2 Mystery Shops 94% Q1 and 100% Q2)
- Helped start the hub, through installations of terminals and tablets during pandemic
- Maintained work effectiveness by overseeing and implementing staff rotas to meet operational demand
- Polite friendly individual who relates well with people (Donations of 300 easter eggs at easter, Hampers from Onestop)
- Results driven individual that part of a team in being No 1 (Hitting monthly switches targets consistently
- Trained and coach team members resulting in all KPI's being met
- Enthusiastic self-driven individual always looking to support and help
- Achieve the hubs vision
- (Supporting hubs, sharing best practice, community events, TL calls).
Amazon Delivery Driver
Amazon Logistics
09.2020 - 11.2020
- Delivery driver for Amazon Logistics
- Completing Deliveries within Time Frame
- Legal Compliance Deliveries
- Amazon Partner Morrison s Deliveries
- Use of PDT for scheduling for scheduling deliveries
- So far 100% on 107 deliveries completed (evidence available on request)
- 100% Punctual & Reliable
- Use of Amazon driver app for Navigation
- Morrison s collections and shopping deliveries in time frame
- Deliveries at Amazon lockers.
Sales Team Leader
Dixon Retail Plc
06.2018 - 09.2020
- Sales Team Leader / Sales Floor Manager / Keyholder
- Currently twice the MAT than the previous store with more product categories and twice as many colleagues
- Computing Category Sales Floor Manager, as well as working on Vision and MDA
- Exceeding personal target s, and help achieve store targets, Coaching & Supporting Colleagues
- Weekly 1-2-1 s with colleagues celebrating success and highlighting underperformance
- Ensuring we consistently achieve all KPI's on Computing category, by effective sales floor management
- Supporting Management Team including, opening, closing, administration, Health & Safety, Keyholder, Security, Performance Management
- Shop Live Colleague (Omnichannel) Secondment.
People's Team Leader/Sales Team Leader
Dixon's Retail Ltd
07.2008 - 01.2018
- Currently in a bigger MAT turnover store as a Sales Team Leader
- Responsibilities Include Opening and Closing, Staff Management, security, cashing up, Health & Safety, Sales Management, Talent & Deployment, Training individuals, Achieving store sales target through effective Sales Floor Management
- Control costs through period P & L
- Managing underperformance
- Investigating any cash discrepancies
- Key holder
- Adapting to staff shortages ie selling
- Running the store during Managers days off/ Meetings
- Resolving any customer issues/complaints.
Deputy Manager
Dixons Retail Ltd
07.2006 - 07.2008
- Deputy Manager at Burnley 0111, 1.7 MAT
- Main key holder of store, as I live close to Burnley
- SFM 100% on shop floor at all times
- Weekly one to ones with staff, discussing any underlying issues as regards to performance or any training needs the individual requires
- A' for I can sell this, colleague engagement, and P&L net trading Margin
- Had 2 successful audits, finish 5th and 6th respectively on the region
- Recruitment of staff, including peak temps, I have also completed a peak plan for our store
- Active use of FIVES on shop floor always.
Sales Colleague
Dixon's Retail Ltd
07.2004 - 01.2006
- I am key team member who makes significant contribution to the overall turnover of the business, my role is to ensure I drive the profit of the business whilst minimising the losses
- To meet store targets as well as personal targets, achieve a good standard of KPI's
- Recognised across the area for my Sales and Cover Plan performance, as well as helping store achieve its targets
- Making sure the customers are provided with a +1 experience
- Personally Achieved 95% in Test Shop Report (s)
- Undertaking more senior roles to help maintain store standards as well as the day to day running of the store
- Making sure job list are done at start of day and reviewed
- Ensuring stock is not at risk, and valuable stock is situated in the appropriate area
- Taking in deliveries and signing appropriate paperwork.
Sales Colleague
Dixon's Retail Ltd
06.2001 - 07.2004
- Full Time Sales Advisor
- Key member of Sales Team achieving personal & store weekly targets
- Daily replenishment of my own department
- General housekeeping
- Maintain store standards.
Education
BTEC ND In Caring Services in Health and Social Care -
Blackburn College
Blackburn, BBD 01.1996 - 04.2000
Skills
Customer Service Management
Team Development
Store operations
Sales Analysis
Goals and performance
Sales Strategies
Policies and Procedures
Performance Reviews
Relationship building and management
Personal Information
Hobbies: I enjoy spending my time with my family. I am a proud father of 4 children. I enjoy going out with my family for meals, days out, and holidays abroad. I have a full UK driving license which I have held for over 20 years with no points. I support my local club Blackburn Rovers and occasionally take the kids to watch them.
Timeline
Energy Hub Manager
Utilita Energy Ltd
01.2021 - 04.2023
Utilita Energy Hub Retail Team Leader
11.2020 - 12.2021
Amazon Delivery Driver
Amazon Logistics
09.2020 - 11.2020
Sales Team Leader
Dixon Retail Plc
06.2018 - 09.2020
People's Team Leader/Sales Team Leader
Dixon's Retail Ltd
07.2008 - 01.2018
Deputy Manager
Dixons Retail Ltd
07.2006 - 07.2008
Sales Colleague
Dixon's Retail Ltd
07.2004 - 01.2006
Sales Colleague
Dixon's Retail Ltd
06.2001 - 07.2004
BTEC ND In Caring Services in Health and Social Care -
Blackburn College
01.1996 - 04.2000
Store Manager
JYSK
9 2023 - Current
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