Najaah Abdoola
London
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work history
Executive Officer
Civil Service
London, England
2024.10 - Current
- Ensured compliance with company policies and industry regulations through regular audits.
- Improved office efficiency by streamlining administrative procedures.
- Led team meetings for enhanced communication and problem-solving.
- Solved complex problems promptly whilst under pressure.
- Fostered positive work environment by implementing employee incentives.
- Prioritised tasks effectively, improving overall productivity levels by 83%.
Customer Service Team Leader
Flutter Entertainment
London, England
2023.11 - 2024.10
- Conducted thorough investigation into complex customer issues, ensuring accurate problem-solving outcomes.
- Fostered supportive work environment through mentoring sessions, leading to increased employee retention rates of up to 87%.
- Monitored team's performance, providing constructive feedback for continuous improvement.
- Developed standard operating procedures to streamline workflow.
- Managed escalated complaints with empathy and professionalism, improving brand reputation.
- Ensured compliance with company policies and regulations by conducting regular audits of team operations.
- Protected business integrity by adhering strictly to data protection laws when handling sensitive customer information.
Marketplace Manager
Entain
London, Haringey
2006.05 - 2022.05
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for over 130 employees, delivering operational efficiency whilst remaining under budget.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
- Monitored and evaluated annual business plans in consultation with team members to meet set targets.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Prioritised activities to deliver programmed work within scheduled time and budget.
Education
Master of Business Administration - Business
Northampton University
Northampton, NorthamptonshireSkills
- Self-Motivated
- Leadership
- Excellent communication skills
- Training and development
- Change implementation
- Complex negotiations
- GDPR compliance
- Compliance understanding
- Results-driven
- Multitasking abilities
- Performance management and coaching
- Recruitment policies
- Employee performance reviews
- Regulatory compliance
Personal Information
Personal Information
Timeline
Executive Officer
Civil Service
2024.10 - Current
Customer Service Team Leader
Flutter Entertainment
2023.11 - 2024.10
Marketplace Manager
Entain
2006.05 - 2022.05
Master of Business Administration - Business
Northampton University