Naina Agarwal
Crawley,West Sussex
Summary
Hardworking, motivated, and enthusiastic individual seeking opportunities to gain exposure and hands-on experience in both clinical and administrative settings. Skilled in providing frontline support to individuals at service counters and delivering effective administrative assistance, including shadowing the receptionist at a GP surgery to observe and support patient interactions. Dedicated and reliable team player with volunteer experience leading group activities and supporting elderly residents in completing daily tasks. Proactive problem-solver with strong customer service skills, able to remain calm and efficient while meeting tight deadlines.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Care Home volunteer
Tudor House
Croydon, City of London
06.2024 - 06.2024
- Supported residents, including those with dementia, through some daily activities and companionship
- Enhanced my communication skills by adapting to individual needs
- Worked together with staff to engage the residents in various team games, demonstrating teamwork
- Assisted residents to accomplish everyday tasks.
Cashier
British Heart Foundation
Horley, Surrey
09.2023 - 03.2024
- Volunteered weekly at British Heart Foundation
- Served customers at the till, giving them a great experience
- Engaging with customers to accurately identify needs and deliver appropriate solutions.
- Maintained a clean workspace by working with my colleagues
- Responsible for meeting and greeting customers
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped the team with stock reconciliation
Education
A-Levels - Biology, Chemistry and Physics
College of Richard Collyers
UK 09.2023 - 08.2025
Skills
- Customer service
- Team player
- Problem- solving
- Time management
- Communication skills
- IT proficiency
- Calm under pressure
Accomplishments
- Winner of a team debate competition- developed confidence in public speaking, demonstrated teamwork, clear communication, quick decision making, and the ability to stay calm under pressure when presenting arguments effectively
Certification
Medical Receptionist - CPD Certified delivered by Academy for Health & Fitness
Timeline
Care Home volunteer
Tudor House
06.2024 - 06.2024
Cashier
British Heart Foundation
09.2023 - 03.2024
A-Levels - Biology, Chemistry and Physics
College of Richard Collyers
09.2023 - 08.2025