NAIMUL HAQUE
Customer Service Advisor
London
Summary
Experienced professional with a proven track record of strengthening communication and problem-solving skills in fast-paced, customer-oriented environments. Equipped to successfully transition into a new field, bringing the ability to manage complex situations and deliver effective solutions. Eager to apply these adaptable skills in a fresh role, aiming to bring value and drive impactful outcomes for the organisation.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Retail Operations Assistant
Asda Express
10.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Store Associate
Tesco Express
06.2024 - 10.2024
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Merchandise Customer Assistant
Iceland Food
09.2021 - 04.2023
- Maintained merchandise brand and store presentation standards when setting up stock, displays and promotional materials.
Teacher's Assistant
Cyril Jackson Primary School
03.2017 - 05.2017
- Supported the lead teacher in developing curriculum materials, ensuring alignment with school standards and educational objectives.
Volunteer
Sports Leaders UK
04.2015 - 06.2015
- Adapted coaching style based on individual learning preferences of athletes which lead to better understanding of key concepts and techniques required for optimal performance.
Education
Understanding Excellence In Customer Service -
NCFE
04.2001 -
HR & Administrative Assistant -
One Education
04.2001 -
BTEC Health & Social Care -
Swanlea Sixth Form
31 Brady St, E1 5DJ 04.2001 -
General Certificate Of Secondary Education -
Swanlea Secondary School
31 Brady St, E1 5DJ 04.2001 -
BCS ECDL IT Application Skills -
Swanlea Secondary School
31 Brady St, E1 5DJ 04.2001 -
Skills
Multitasking & Time Management
First Contact Resolution
Process Improvement Mindset
Voice of customer Advocacy
Certification
Awarded 7 GCSEs including core subjects:Mathematics, English Language and Science.
Timeline
Understanding Excellence In Customer Service For Hospitality - Level 2 Award
07-2025
Retail Operations Assistant
Asda Express
10.2024 - 05.2025
Store Associate
Tesco Express
06.2024 - 10.2024
Merchandise Customer Assistant
Iceland Food
09.2021 - 04.2023
Pearson BTEC Level 3 Extended Diploma - Triple Distinction
07-2018
Teacher's Assistant
Cyril Jackson Primary School
03.2017 - 05.2017
Awarded 7 GCSEs including core subjects:Mathematics, English Language and Science.
07-2016
Sports Leadership - Level 1 Award
09-2015
IT Application Skills - Merit
07-2015
Volunteer
Sports Leaders UK
04.2015 - 06.2015
Understanding Excellence In Customer Service -
NCFE
04.2001 -
HR & Administrative Assistant -
One Education
04.2001 -
BTEC Health & Social Care -
Swanlea Sixth Form
04.2001 -
General Certificate Of Secondary Education -
Swanlea Secondary School
04.2001 -
BCS ECDL IT Application Skills -
Swanlea Secondary School
04.2001 -
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