Naima Riya
Summary
Dedicated professional with extensive knowledge in child development and age-appropriate activities. Demonstrates effective communication and interpersonal skills, ensuring a safe and hygienic environment for children. Proven ability in time management, multitasking, and active listening, complemented by strong customer service and till service experience. High energy individual proficient in office applications, research and analysis, and Google Analytics. Committed to fostering a positive environment while continuously enhancing skills to support career growth in child care and customer service sectors.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Giggle Tots Day Nursery
Leytonstone
10.2023 - 11.2024
- Promoted a safe and stimulating environment by managing nursery resources effectively.
- Enhanced children's social skills through organising group activities.
- Fostered positive relationships with parents for better understanding of child's needs.
- Provided care for children, ensuring their well-being at all times.
- Assisted in the development of educational programmes to boost children's learning engagement.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Observed children's behaviours, providing important insights into their development stages.
Crew Member
McDonald's
Newport
06.2022 - 01.2024
- Excellent knowledge of food prep and hygiene procedures
- Working in a busy environment
- Problem-solving orientation
- Effective communication
- Customer service skills
- Resolved customer complaints promptly, enhancing brand reputation.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Maintained cleanliness in dining areas for enhanced customer experience.
- Handled cash transactions, ensuring accuracy at all times.
Sale Assistant/Retail
Peacocks
Ryde
07.2021 - 01.2022
- Handling cash and card payments
- Answered the phone and helped with queries/complaints, remaining professional at all times
- Served and assisted customers at checkouts
- Communication and customer service skills to deal with clients and keep them happy
- Technical skills for operating point of sales systems and stock checking systems
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Customer Service
Ryde Tandoori Takeaway
Ryde
04.2019 - 01.2021
- Serving customers face-to-face and through phone calls
- Handling cash and card payments
- Resolving customer complaints
- Maintaining hygiene and appearance of the store
- Delivering orders to customers
Teaching assistant
Oak-field Primary School
Ryde
04.2022 - 07.2020
- Assisting the teacher with lesson preparation and classroom setup
- Providing one-on-one or small group support to students during lessons
- Effective communication skills to interact with teachers, students, and parents
- Ability to explain concepts and instructions clearly to students
- Flexibility to work with different age groups, subjects, and teaching styles
- Ability to adjust to changing classroom dynamics and needs
- Assisting in maintaining a positive and orderly classroom environment
- Implementing behaviour management strategies to encourage positive behaviour
- Demonstrated patience when working with students who require extra assistance
Education
BTEC Level 3 - Health and Social Care
Isle of Wight College
01.2021 - 01.2023
BTEC Level 2 - Health and Social Care
Isle of Wight College
01.2020 - 01.2021
GCSEs - Maths
Ryde Academy
01.2019 - 07.2020
GCSEs - english
Ryde Academy
/2019 - /2020
Certificate of Higher Education - Childcare
CT training
/2024 -
Skills
- Child development knowledge
- Age-appropriate activities
- Effective communication
- Interpersonal skills
- Safe and hygienic environment
- Time management
- Customer service
- Till service
- High energy
- Multitasking
- Active listening
- Office applications
- Research and analysis
- Google Analytics
Personal Information
Hobbies: From a young age, I enjoyed countless sports activities such as football, badminton, cricket, and basketball. This helps develop my team working and communication skills., I am fond of spending time with my family and friends whilst staying up to date with current affairs.
Custom
Available upon request.
Timeline
Giggle Tots Day Nursery
10.2023 - 11.2024
Crew Member
McDonald's
06.2022 - 01.2024
Teaching assistant
Oak-field Primary School
04.2022 - 07.2020
Sale Assistant/Retail
Peacocks
07.2021 - 01.2022
BTEC Level 3 - Health and Social Care
Isle of Wight College
01.2021 - 01.2023
BTEC Level 2 - Health and Social Care
Isle of Wight College
01.2020 - 01.2021
Customer Service
Ryde Tandoori Takeaway
04.2019 - 01.2021
GCSEs - Maths
Ryde Academy
01.2019 - 07.2020
GCSEs - english
Ryde Academy
/2019 - /2020
Certificate of Higher Education - Childcare
CT training
/2024 -
Similar Profiles
Jessica PorterJessica Porter
Nursery Nurse at Tree Tots NurseryNursery Nurse at Tree Tots Nursery
Margaret PV ItteraMargaret PV Ittera
Nursery Director at Tiny Tots NurseryNursery Director at Tiny Tots Nursery
Chloe NagelChloe Nagel
Teaching Assistant at Green Bean Day School & NurseryTeaching Assistant at Green Bean Day School & Nursery