Naima Duale
West London
Summary
Detail-oriented administrative and receptionist professional with experience in diverse office environments. Proven ability to manage time effectively and perform well under pressure, both independently and in team settings. Experienced in supporting healthcare professionals, with strong organizational and communication skills, particularly in guiding patients through clinic processes.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
SSC Assistant, Business Support Hub
BDO
London
11.2021 - 12.2022
- Quickly learned and applied new skills to daily tasks, enhancing efficiency and productivity.
- Successfully completed tasks within tight deadlines.
- Demonstrated respect, friendliness, and a willingness to assist colleagues as needed.
- Coordinated travel arrangements, including flights, accommodation, and itineraries for office staff.
- Managed incoming and outgoing packages and mail to ensure smooth distribution.
- Executed duties with accuracy and efficiency to meet organizational targets.
Receptionist
Imperial NHS Trust
London
04.2017 - 01.2021
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
Ward clerk
Imperial NHS Trust
London
10.2016 - 04.2017
- Ensured patient comfort by providing assistance with personal care.
- Maintained patient records for smooth hospital functioning.
- Increased efficiency of ward operations with meticulous record keeping.
- Streamlined communication between medical staff to enhance patient care.
- Checked and updated medical records regularly contributing towards accurate diagnoses.
- Handled incoming calls professionally directing them appropriately within the department.
Education
GCSEs - GCSE'S
Northumberland Park Community School
London 09.2001 - 09.2006
A-Levels - Science
College of North East London
London 09.2006 - 07.2007
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Time Management
- Teamwork
- ICT skills
- Customer service
Affiliations
- I have a passion for cooking and enjoy exploring new recipes with my daughter as she embarks on her journey of discovery. I also love reading, walking, and seeking out new places for little adventures across the UK.
Timeline
SSC Assistant, Business Support Hub
BDO
11.2021 - 12.2022
Receptionist
Imperial NHS Trust
04.2017 - 01.2021
Ward clerk
Imperial NHS Trust
10.2016 - 04.2017
A-Levels - Science
College of North East London
09.2006 - 07.2007
GCSEs - GCSE'S
Northumberland Park Community School
09.2001 - 09.2006
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