Naila Touati

- SAP and Basware Software Integration within daily targets in account payable: invoice processing and system troubleshooting.
- Experience with different Businesses: Morocco mainly, and Belgium, France partly.
- Helped in launching Morocco country within the BSC by identifying unique patterns that are different of other countries.
- Primary contact with Morocco businesses to address issues, clarify requirements, and ensure smooth processing of invoices.

- Acted as team lead in their absence of Morocco, successfully overseeing operations and team coordination.

- Gathered strategic insights and reported to Team Lead and Transaction Manager.

- Documented Morocco transition process to Varna team and communicated my knowledge.

- Managed query resolution processes, Handled complex email communications with professionalism and accuracy.

• Guided and motivated different teams of up to 12 people per shift.
• Efficiently organized, delegated, and supervised tasks, enhancing team productivity and surpassing service goals.
• Applied data analysis for enhancement strategies to customer satisfaction.
• Skilfully resolved escalated customer problems, demonstrating strong problem-solving and conflict resolution abilities.

• English, French, and Arabic speaker.
• Dealing with five international online schools with different ages (5 to 90 years old): Highway to English, Rosen, university and institution of biblical studies, Langaroo, Tekkiunie.
• Technical support and Digital service (livechat )
• Selling products of schools: books, devices, etc (monthly bestseller representative)
• Training junior representatives