Naila Kulsoom
London,United Kingdom
Summary
A results-oriented professional with a proven ability to streamline resource acquisition processes for optimal time and cost effectiveness. Skilled in leading diverse teams towards achieving outstanding outcomes in project management, operational excellence, and business expansion initiatives. Currently pursuing a degree in Business Management, eager to translate academic insights into practical solutions within a dynamic workplace environment. Recognized for unwavering diligence, punctuality, and a proactive approach to learning and collaboration within team environments. Seeking a role where I can leverage my expertise to contribute significantly to the success and growth of a forward-thinking organization. Additionally, as a respected academic, adept at facilitating student learning and conducting in-depth research in Business Management, Marketing, and Human Resources, I aim to bring my passion for education and knowledge dissemination to further enhance organizational objectives.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Educational administrator
London Collegiate Ltd.
Edgware, Middlesex
2023.08 - 2023.12
- Controlled, monitored and documented administrative processes and procedures.
- Monitored the success and progress of employees and provided additional assistance in areas requiring improvement.
- Created training needs assessments to identify skills and knowledge gaps.
- Reported on training programme needs and challenges, collaborating with management to address improvements.
- Cultivate an inclusive and engaging learning environment to deliver comprehensive training programmes.
- Aligned training programmes with corporate objectives, meeting established metrics to drive growth.
- Reviewed training materials and curriculum to verify alignment with company standards and industry advancements.
- Reduced employee training time with innovative new programme structures and instructional tools.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Supported the development of appropriate resources, working with teachers to guarantee provision and meet learning needs.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Support team of 6 teachers, for the group of 24 students weekly, planned lessons, utilised authorised materials from SAI effectively, and accurately tracked required attendance and performance.
- Coordinated smooth execution of security programme weekly and conduct exams
Lecturer in business
Omni Academy and Consulting
Karachi, Pakistan
2021.08 - 2022.11
- Developed, set, and marked a variety of assessment types, including essays, assignments, and examinations, to challenge students' abilities.
- Developed and improved courses to better serve students' needs and meet standards.
- Modernised syllabus, updating it with current research, new techniques, and the latest findings to improve relevancy.
- Presented at industry-leading conferences and seminars to share research.
- Applied research to develop new operational methods and industry-specific applications.
- Prepared and delivered innovative and engaging lectures, tutorials, and seminars through diligent planning and presentations
- Attended and actively contributed to monthly departmental and faculty meetings, conferences, and seminars.
- Tutored students struggling with material, improving their understanding and academic performance.
- Facilitated and guided meaningful class discussions among students to achieve 100%.
Financial assistant
ZEE-AAN Engineering
Karachi, Pakistan
2018.07 - 2022.11
- Negotiated and processed purchase orders for office equipment, supplies, and services
- Researched and recommended vendors based on cost, quality, and delivery
- Monitored vendor performance to ensure compliance with contractual terms
- Led annual inventory of office supplies and equipment and placed orders to replenish stock
- Responsible for the daily routine of accounts payable and accounts receivable
- Management of bank accounts and bank reconciliation
- Supervise the teams and train them for sales.
- Compiled reports on sales, expenditures, and marketing for senior management.
- Drafted and edited financial presentations for management to inform decision-making.
- Prepared bank deposits, checking and correcting any errors.
Business account executive
CPC Power Communications
Karachi
2014.04 - 2018.06
- Developed sales pitch for new product
- Demonstrated new product to potential customers
- Negotiated contracts with new clients
- Wrote proposals for new business opportunities
- Closed new business deals
- Managed complex account issues and found resolutions that best fit the needs of each respective business
- Proven success through generating new accounts for small businesses
- Responsible for completing contracts and report-generation including tracking and forecasting.
Online tutor - Mathematics, Business Management,
Online
Karachi, Pakistan
2014.08 - 2017.05
- Taught weekly in 1:1 classes and groups of up to 10 students, focusing on related subjects.
- Monitored and tracked students' academic performance through monthly assessments and termly reports.
- Maximised Student Talking Time (STT) in classroom by presenting multiple practise and production opportunities in class, and cultivating inclusive atmosphere for students.
- Conducted thorough needs analysis to assess students' ability in Reading, Writing, Listening and Speaking and adapt lesson materials accordingly.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Utilised innovative methods to illustrate core concepts, implementing technological, visual and auditory instructional tools.
- Achieved and maintained a student retention rate of 100% since 2014.
- Expertly navigated online learning tools, including Genially and Google Classroom, to create accessible, engaging, and interactive lesson plans.
Accounts administrator
Morocco Star International General Trading L.L.C
Dubai, United Arab Emirates
2010.09 - 2013.09
- I administered accounts and resolved customer inquiries
- Monitored account activity and flagged potential issues
- Generated reports on account activity and performance
- Implemented account changes and updates
- Coordinated with other departments to resolve account issues
- Verification and posting of all accounting entries; maintaining timely and accurate input of information in the accounting system
- Liaise with auditors, bankers, and relevant statutory bodies on related matters.
- I oversaw A/P and A/R functions to facilitate timely payments and prohibit past-due balances.
- Maintained meticulous financial records, utilising accounting software to manage income and expenses.
Customer service manager
MCB Bank Ltd
Karachi, Pakistan
2007.05 - 2009.05
- Analysed statistics and KPIs to identify potential service improvements.
- Sought customer feedback and applied data to inform service-level improvements.
- Communicated courteously with customers by telephone and email.
- Delivered feedback constructively to enhance staff performance.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Recognised issues and implemented corrective actions for continual improvement.
- Diagnosed and communicated technical problems to customers at appropriate level of understanding.
Teacher of mathematics
Al Kazim Public School
Karachi, Pakistan
2005.02 - 2007.04
- Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Established effective classroom routines by providing high-quality practical support to teaching staff.
- Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
- Drafted lectures and interactive lessons to enhance literacy and numeracy.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
Education
Master of Arts - International Business Management
Middlesex University
London, United Kingdom 2023.01 - 2024.01
Master of Arts - Economics & Finance
University of Karachi
Karachi, Pakistan 2007.08 - 2009.07
Skills
- Advising skills
- Programme development and management
- Employee management
- File and database management
- Attention to detail and self-motivation
- Relationship management
- AP and AR management
- Leadership
- Team building
- Problem-solving
- Entrepreneurship expertise
- Course material preparation
- Discussion facilitation
Custom
References will be furnished on request.
Timeline
Educational administrator
London Collegiate Ltd.
2023.08 - 2023.12
Master of Arts - International Business Management
Middlesex University
2023.01 - 2024.01
Lecturer in business
Omni Academy and Consulting
2021.08 - 2022.11
Financial assistant
ZEE-AAN Engineering
2018.07 - 2022.11
Online tutor - Mathematics, Business Management,
Online
2014.08 - 2017.05
Business account executive
CPC Power Communications
2014.04 - 2018.06
Accounts administrator
Morocco Star International General Trading L.L.C
2010.09 - 2013.09
Master of Arts - Economics & Finance
University of Karachi
2007.08 - 2009.07
Customer service manager
MCB Bank Ltd
2007.05 - 2009.05
Teacher of mathematics
Al Kazim Public School
2005.02 - 2007.04