Naila Abdul Fatawu
Accra,Lapaz
Summary
I am an enthusiastic and purpose driven individual with strong entrepreneurial skills. I am hardworking, reliable, and able to communicate effectively with people from diverse backgrounds. I thrive in team environments and can also work independently, performing well under pressure while maintaining a high standard of work.
Overview
6
6
years of professional experience
Work history
Customer adviser
MTN Ghana
Accra
2022.02 - 2025.06
- Managed a high volume of incoming customer calls while maintaining excellent service standards.
- Generated sales leads and identified opportunities to promote relevant products and services
- Identified and assessed customer needs to ensure high levels of satisfaction
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Consistently met personal and team sales targets as well as call-handling performance quotas
Records officer
Controller and Account General
Accra, Accra
2020.09 - 2021.08
- Assisted the record management team with organising and maintaining office records
- Supported administrative staff in the management, maintenance, and updating of records and documentation
- Compiled, gathered and organised reports, documents, and records for efficient storage and retrieval
- Processed, scanned, and indexed records to maintain accurate digital and physical filling systems
- Ensured records were securely stored and accessible only to authorised personnel in line with data protection procedures
News Reporter Intern
Pan Africa Televison
Accra
2019.07 - 2019.10
- Collected, Verified, and thoroughly analysed newsworthy information from multiple sources
- Assembled research findings into clear, accurate, and compelling news stories
- Wrote and delivered news reports with the audience’s perspective and engagement in mind
- Published news stories across relevant media platforms
- Received assignments and actively investigated news leads, tips, and developing stories
Education
Master of Arts - Development Communication
University of Media, Arts, and Communication
Accra /2025 - /2026
Bachelor of Arts - Communication Studies
Islamic University
Accra /2016 - /2020
WASSCE -
Tamale Presby Senior High
Tamale /2012 - /2015
Skills
Fluent in English, Twi, Hausa, and Dagbani
Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
Strong communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues
Highly adaptable, able to work effectively in fast paced and changing environments
References
References available upon request.
Timeline
Customer adviser
MTN Ghana
2022.02 - 2025.06
Records officer
Controller and Account General
2020.09 - 2021.08
News Reporter Intern
Pan Africa Televison
2019.07 - 2019.10
Master of Arts - Development Communication
University of Media, Arts, and Communication
/2025 - /2026
Bachelor of Arts - Communication Studies
Islamic University
/2016 - /2020
WASSCE -
Tamale Presby Senior High
/2012 - /2015