Nahid Khan Pronoy
Birmingham,United Kingdom
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Waiter
Nanna Biriyani Restaurant
Whitechapel Rd, London, United Kingdom
2024.01 - 2024.02
- Attended to customer's needs proactively for first-class waiting service.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately took orders, making menu recommendations as appropriate.
Kitchen staff member
Big Bazar, Wari
Wari, Dhaka, Bangladesh
2022.11 - 2023.08
- Cleaned food preparation and storage areas in line with schedule.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Performed stringent cleaning and disinfecting processes.
- Washed, peeled and chopped vegetables to be used in dishes.
- Manned till and processed and recorded payments for orders.
Cashier
Pizza Hut, Shiddheshwari
Shiddheshwari, Dhaka, Bangladesh
2022.02 - 2022.11
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Advised alternative products to meet specific preferences or budgetary needs.
- Resolved customer complaints and answered queries about store products.
- Engaged in pleasant chit chat for friendly and personalised service.
Waiter
KFC, Dhanmondi
Dhanmondi, Dhaka, Bangladesh
2021.06 - 2021.12
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Education
Bachelor of Arts - BA (HONS) International Tourism Management
University College Birmingham
Birmingham 2024.01 -
(HSC) Higher Secondary Certificate - Business Studies
Govt. Tolaram College
Dhaka, Bangladesh 2018.06 - 2021.01
(SSC) Senior School Certificate - Business Studies
Jurain Sheikh Kamal Govt. High School
Dhaka, Bangladesh 2016.01 - 2018.02
Skills
- Can Speak Bangla,Hindi,Urdu,English
- Kitchen staff coordination
- Leadership
- Hospitality Management
- Cleaning requirements
- Order taking
- Menu knowledge
- Customer Service
- Cutting & Slicing Techniques
References
References available upon request.
Timeline
Waiter
Nanna Biriyani Restaurant
2024.01 - 2024.02
Bachelor of Arts - BA (HONS) International Tourism Management
University College Birmingham
2024.01 -
Kitchen staff member
Big Bazar, Wari
2022.11 - 2023.08
Cashier
Pizza Hut, Shiddheshwari
2022.02 - 2022.11
Waiter
KFC, Dhanmondi
2021.06 - 2021.12
(HSC) Higher Secondary Certificate - Business Studies
Govt. Tolaram College
2018.06 - 2021.01
(SSC) Senior School Certificate - Business Studies
Jurain Sheikh Kamal Govt. High School
2016.01 - 2018.02