Summary
Overview
Work history
Education
Skills
References
Timeline
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Nahid Khan Pronoy

Birmingham,United Kingdom

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Waiter

Nanna Biriyani Restaurant
Whitechapel Rd, London, United Kingdom
01.2024 - 02.2024
  • Attended to customer's needs proactively for first-class waiting service.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Accurately took orders, making menu recommendations as appropriate.

Kitchen staff member

Big Bazar, Wari
Wari, Dhaka, Bangladesh
11.2022 - 08.2023
  • Cleaned food preparation and storage areas in line with schedule.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Performed stringent cleaning and disinfecting processes.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Manned till and processed and recorded payments for orders.

Cashier

Pizza Hut, Shiddheshwari
Shiddheshwari, Dhaka, Bangladesh
02.2022 - 11.2022
  • Assisted with cashier close-down by counting drawer change and processing vouchers.
  • Advised alternative products to meet specific preferences or budgetary needs.
  • Resolved customer complaints and answered queries about store products.
  • Engaged in pleasant chit chat for friendly and personalised service.

Waiter

KFC, Dhanmondi
Dhanmondi, Dhaka, Bangladesh
06.2021 - 12.2021
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.

Education

Bachelor of Arts - BA (HONS) International Tourism Management

University College Birmingham
Birmingham
01.2024 -

(HSC) Higher Secondary Certificate - Business Studies

Govt. Tolaram College
Dhaka, Bangladesh
06.2018 - 01.2021

(SSC) Senior School Certificate - Business Studies

Jurain Sheikh Kamal Govt. High School
Dhaka, Bangladesh
01.2016 - 02.2018

Skills

  • Can Speak Bangla,Hindi,Urdu,English
  • Kitchen staff coordination
  • Leadership
  • Hospitality Management
  • Cleaning requirements
  • Order taking
  • Menu knowledge
  • Customer Service
  • Cutting & Slicing Techniques

References

References available upon request.

Timeline

Waiter

Nanna Biriyani Restaurant
01.2024 - 02.2024

Bachelor of Arts - BA (HONS) International Tourism Management

University College Birmingham
01.2024 -

Kitchen staff member

Big Bazar, Wari
11.2022 - 08.2023

Cashier

Pizza Hut, Shiddheshwari
02.2022 - 11.2022

Waiter

KFC, Dhanmondi
06.2021 - 12.2021

(HSC) Higher Secondary Certificate - Business Studies

Govt. Tolaram College
06.2018 - 01.2021

(SSC) Senior School Certificate - Business Studies

Jurain Sheikh Kamal Govt. High School
01.2016 - 02.2018

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Nahid Khan Pronoy