Nahida Islam
Ilford,England
Summary
Motivated and customer‑focused professional with experience supporting diverse customers across face‑to‑face, phone, and digital channels. Skilled in delivering clear, empathetic communication, resolving queries, and guiding customers through online banking and digital services. Brings strong attention to detail, accountability, and a commitment to creating positive customer experiences. Quick to learn, confident with digital tools, and driven to contribute to a team that puts customers at the heart of every decision.
Overview
8
8
years of post-secondary education
Work history
Intern
Mutual Trust Bank ltd
Dhaka, Bangladesh
2021.01 - 2021.04
- Assisted credit manager in preparing loan documentation.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
Education
Master of Business Administration - Strategic and International Management
University of Dhaka
Bangladesh 2019.06 - 2021.04
Bachelor of Business Administration - Management
University of Dhaka
Bangladesh 2014.12 - 2021.06
Skills
- Microsoft Office Suite
- Strong Customer service skills with clear communication
- Active listening and Empathy
- Patient, Calm and professional under pressure
- Adaptable
- Quick learner and Continuous Improvement mindset
- Team Oriented and supportive
- Respectful and comfortable working with diverse customers and colleague
Affiliations
- Playing Chess, Exploring through Cities, Roads, Parks.
Timeline
Intern
Mutual Trust Bank ltd
2021.01 - 2021.04
Master of Business Administration - Strategic and International Management
University of Dhaka
2019.06 - 2021.04
Bachelor of Business Administration - Management
University of Dhaka
2014.12 - 2021.06