Nahenur Boshor
Bradford
Summary
Successful Customer Service Advisor with 1 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Service Advisor
Mini Market
Bradford, West Yorkshire
07.2022 - Current
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Tracked stock availability levels to drive sales and team performance.
- Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
- Negotiated and used persuasive skills to overcome objections.
- Passed customer feedback to sales or product teams to make improvements on company offerings.
Education
GCSEs - GCSE's
Dixons McMillan Academy
Bradford 08.2018 - 06.2023
Skills
- Transaction processing
- Advanced product knowledge
- Dispute resolution
- Merchandise restocking
- Cash handling
- Service upselling
- Complaint handling
- Store merchandise stocking
- Customer direction
- Money management
- Coupon and gift card upselling
- Customer relations
- Cash handling policies
- Customer greeting
- Order taking
Languages
English
Advanced
Timeline
Customer Service Advisor
Mini Market
07.2022 - Current
GCSEs - GCSE's
Dixons McMillan Academy
08.2018 - 06.2023
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