Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Naghmeh Salkhordehavval

Manchester,UK

Summary

I possess a substantial background in customer service, cashiering, and receptionist roles. This experience has enabled me to develop strong communication skills and effectively manage a diverse range of customer inquiries and issues. Additionally, I have acquired proficiency in handling financial transactions and providing exceptional front-desk support.

Overview

5
5
years of professional experience

Work history

Customer service manager

Amir
Tehran, IRAN
05.2020 - 08.2024

As a customer service manager, I have a proven track record of successfully leading teams to provide exceptional customer support and satisfaction. I am dedicated to implementing innovative strategies and fostering a collaborative environment to ensure that every customer interaction surpasses expectations. Furthermore, I take pride in maintaining continuous facility cleaning to minimize risk and uphold a professional appearance.

  • Raised company reputation with high-quality customer care.
  • Delivered exceptional service by addressing customer queries promptly.

Receptionist

Espinas Hotel
Tehran, Iran
05.2020 - 03.2024

In my capacity as a receptionist, I have honed strong customer service and communication skills, adeptly overseeing a busy phone system and maintaining an orderly front desk. My duties encompass warmly greeting visitors, efficiently managing calls, scheduling appointments, and actively contributing to smooth office operations. I take great pride in fostering a welcoming and productive environment for all.

Cashier

SHAHRVAND
Tehran, Iran
06.2019 - 05.2020

Throughout my tenure as a cashier, I have refined my proficiency in overseeing cash transactions, delivering exceptional customer service, and ensuring the efficient functioning of the checkout process. I possess the capability to adeptly handle payment processing, manage various forms of tender, and respond to customer inquiries with a courteous and professional approach. My capacity to remain composed under pressure and effectively multitask has been pivotal in providing a seamless and gratifying experience for every patron. I am unwavering in my commitment to upholding the highest standards of efficacy and customer contentment in every transaction.

Education

Bachelor of Science - Food engineering

Islamic Azad university science and research
Tehran-Iran
01.2018 - 01.2023

Master of Science - Food Science and Innovation

Manchester Metropolitan University
Manchester
09.2024 -

Skills

  • Communication- Expert
  • Interpersonal-Expert
  • Problem Solving-Expert
  • Patience and Active Listening
  • Computer proficiently
  • Matured and possess a high sense of diplomacy
  • Ability to multi-task in multicultural environments
  • High attention to details
  • Time management

Languages

Persian
Native
English
Advanced (C1)
Turkish
Elementary
Korean
Beginner
French
Beginner

Timeline

Master of Science - Food Science and Innovation

Manchester Metropolitan University
09.2024 -

Customer service manager

Amir
05.2020 - 08.2024

Receptionist

Espinas Hotel
05.2020 - 03.2024

Cashier

SHAHRVAND
06.2019 - 05.2020

Bachelor of Science - Food engineering

Islamic Azad university science and research
01.2018 - 01.2023
Naghmeh Salkhordehavval