Nagham Alkhatib
Rotherham,South Yorkshire
Summary
Highly motivated and confident individual with a diverse background in beauty, retail, and executive-level administration. A graduate of Manchester Metropolitan University with a 2:1 in International Relations and Law, I bring strong communication skills, professional presentation, and a passion for delivering exceptional customer experiences. My experience spans from running my own aesthetics business to working in high-pressure environments such as executive administration and fast-paced retail. I am resilient, adaptable, and known for my ability to connect with customers and exceed expectations in any role I undertake.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Founder & Lead Practitioner – Alamour Aesthetics
Alamour aesthetics
SHEFFIELD
2019.07 - 2024.10
- Established and managed a successful aesthetics clinic, building a loyal client base through exceptional service and targeted marketing strategies.
- Provided a range of aesthetic treatments, including injectables and skincare consultations, ensuring adherence to the highest clinical standards.
- Maintained rigorous hygiene protocols and compliance with industry regulations, fostering a safe and welcoming environment for clients.
- Maintained my own business
Executive Assistant
Inspector of Education
SHEFFIELD
2020.03 - 2023.11
- Maintained an up-to-date database ensuring easy retrieval of information when required.
- Improved executive workflow through management of schedules and itineraries.
- Enhanced communication between departments by arranging and coordinating meetings and conferences.
- Facilitated efficient office operations by managing correspondence, filing systems and organisational procedures.
- Managed high-level scheduling, communications, and document handling.
- Supported with planning and execution of regional conferences and workshops
Retail worker
Mums United Charity Boutique, Sheffield
SHEFFIELD
2021.08 - 2022.09
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Organised and managed clothing and product displays
- Delivered friendly, professional service to all customers
- Handled cash and card payments and supported stock intake
- Handled customer complaints in a professional manner, resolving issues promptly.
Retail sales consultant
ZARA
Manchester
2019.11 - 2022.06
- Supported customers with style advice and fashion trends.
- Maintained store standards during high-traffic retail hours.
- Assisted in store visuals, merchandising and seasonal product transitions.
Cafe barista
Pukka food
SHEFFIELD
2018.02 - 2019.07
- Provided attentive and friendly service to a diverse customer base, contributing to a welcoming atmosphere.
- Managed point-of-sale operations and assisted with inventory control, supporting efficient café operations.
- Trained new staff members, improving overall efficiency of cafe operations.
- Delivered exceptional customer service to ensure repeat business.
Education
A-Levels - Business and Law
Sheffield College
Sheffield 2016.09 - 2019.05
Bachelor of Arts - International Relations and Law
Manchester Metropolitan University
Manchester 2020.09 - 2024.06
Level 7 Diploma in Aesthetic Injectables - Aesthetics
Ampika aesthetics
Manchester, London 2018.04 - 2021.06
GCSEs -
King Edwards
sheffield 2013.05 - 2018.05
Skills
- Customer Service Excellence: Proven ability to provide personalized consultations, leading to increased client satisfaction and loyalty
- Sales Proficiency: Consistently met and exceeded sales targets through effective product recommendations and upselling techniques
- Team Collaboration: Experience working cohesively in team environments to achieve collective goals
- Adaptability: Skill in adjusting to evolving retail priorities and customer needs
- Product Knowledge: In-depth understanding of beauty products, skincare routines, and fashion trends
- Strong Communication: Excellent verbal and written communication skills, facilitating effective interactions with clients and team members
- Multitasking Ability: Capable of managing multiple responsibilities simultaneously without compromising quality
- Resilience: Ability to remain composed and effective under pressure, ensuring optimal performance during peak retail hours
Certification
Level 7 Diploma in Aesthetic Injectables
Certificate in Advanced Skin Analysis
First Aid & CPR Certified (for clinical settings)
Languages
Arabic
Advanced
French
Advanced
Affiliations
- Fashion, Beauty
Timeline
Retail worker
Mums United Charity Boutique, Sheffield
2021.08 - 2022.09
Bachelor of Arts - International Relations and Law
Manchester Metropolitan University
2020.09 - 2024.06
Executive Assistant
Inspector of Education
2020.03 - 2023.11
Retail sales consultant
ZARA
2019.11 - 2022.06
Founder & Lead Practitioner – Alamour Aesthetics
Alamour aesthetics
2019.07 - 2024.10
Level 7 Diploma in Aesthetic Injectables - Aesthetics
Ampika aesthetics
2018.04 - 2021.06
Cafe barista
Pukka food
2018.02 - 2019.07
A-Levels - Business and Law
Sheffield College
2016.09 - 2019.05
GCSEs -
King Edwards
2013.05 - 2018.05