NAGA SESHU PARASA
LONDON
Summary
Results-driven Food & Beverage professional with 3.6 years of experience in luxury hospitality, specializing in team leadership, guest satisfaction, and service excellence. Proven ability to manage high-pressure operations, resolve guest concerns, and drive upselling performance. Strong knowledge of allergens, HACCP standards, and 5-star service protocols. Committed to delivering exceptional guest experiences while leading efficient, motivated teams.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Food and beverage supervisor
Intercontinental O2
London, City of London
08.2025 - Current
- Enhanced outlet sales performance by training team members on upselling strategies .
- Monitored stock levels to manage inventory effectively and ensure service continuity.
- Promptly addressed guest complaints with a high degree of professionalism.
- Processed orders and managed reservations using PMS OPERA/MICROS POS systems.
- Excellent organizational skills.
- Strong management skills.
- Help resolve employee issue.
Waiter
Intercontinental O2
London, City of London
01.2024 - 07.2025
- Maintained comprehensive knowledge of menu items to ensure accurate order taking.
- Expert in managing dietary needs and Allergens request with care.
- Resolved guest complaints swiftly, informing restaurant management of any concerns.
- Practised health and safety measures to adhere to regulations.
- Advised customers on wine pairing that complemented selected dishes.
- Delivered personalised service for VIP guests, accommodating special requests meticulously.
Restaurant waiter
oishii by elle
Hertford, Hertfordshire
10.2021 - 12.2023
- Mastered Japanese cuisine, specialising in sushi, sashimi, and traditional dishes.
- Provided informative explanations on sushi varieties and menu options to guests.
- Identified and managed 14 common food allergies to enhance guest experiences.
- Thrived in high-pressure environments while ensuring precision and detail.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
Industrial trainee
Radisson
Hyderabad, Gachibowli
08.2019 - 01.2020
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Learned many new things which is not in theory books. Got many appreciation's from mangers/Guests.
- Worked in 5 departments in hotels like Banquets, Bars, Restaurant's, Front desk, House keeping, and Food production gained knowledge.
Education
Bachelor of Science and catering - Hotel management
Chennai's Amirtha
Chennai, India 06.2017 - 12.2020
Master of Science - Tourism, Hospitality and event management
University of Hertfordshire
Hatfield 10.2021 - 10.2023
Skills
- Wine pairing and dietary expertise
- Allergen management
- Cash handling and upselling
- Positive attitude and problem solving
- Section oversight and lounge experience
- Communication skills
References
Timeline
Food and beverage supervisor
Intercontinental O2
08.2025 - Current
Waiter
Intercontinental O2
01.2024 - 07.2025
Restaurant waiter
oishii by elle
10.2021 - 12.2023
Master of Science - Tourism, Hospitality and event management
University of Hertfordshire
10.2021 - 10.2023
Industrial trainee
Radisson
08.2019 - 01.2020
Bachelor of Science and catering - Hotel management
Chennai's Amirtha
06.2017 - 12.2020
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