Naga Pothu Raju Kanchi
Leicester,Leicestershire
Summary
Experienced Associate with a proven track record at Amazon, excelling in customer service and route optimisation. Demonstrates expertise in vehicle inspection, payment processing, and safety compliance, ensuring timely and efficient deliveries. Previously served as a Warehouse Operator at Royal Mail Group, enhancing warehouse organisation and inventory management. Adept at process improvement and teamwork, contributing to seamless operations. Career goal: to leverage skills in logistics and customer relations to drive operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Amazon
Leicester, Leicestershire
09.2024 - Current
- Handled sensitive items with care, ensuring that all packages arrived in perfect condition.
- Completed daily pre-departure inspection checklist before every shift.
- Processed customer payments and signatures upon delivery, adhering to financial handling procedures.
- Strived to make deliveries on time to meet schedule demands.
- Worked closely with warehouse staff to ensure correct and timely loading of delivery vehicles.
- Demonstrated flexibility by covering extra shifts and routes as needed, ensuring high levels of service continuity.
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Assisted in loading and unloading goods, following proper manual handling techniques to prevent injuries.
- Determined optimum route to meet schedule targets and satisfy customers.
- Utilised advanced navigation tools and software to optimise delivery routes, increasing efficiency.
- Managed planning of efficient and safest routes for journeys using maps and GPS systems.
- Adhered to strict safety protocols while operating delivery vehicles, minimising risks on the road.
- Coordinated with sales and marketing teams to support promotional events and special deliveries.
- Followed despatch personnel orders to complete accurate, on-time stops.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
- Provided customers with information on products and services during delivery, enhancing their experience.
- Collaborated with dispatch and warehouse teams to ensure smooth operation and timely dispatch of goods.
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Updated daily logs with routing information, vehicle details and notable incidents.
- Followed company policies and regulations diligently, contributing to a professional working environment.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Adapted to changes in delivery schedules and routes with a positive attitude, maintaining efficiency.
- Responded to customer feedback and inquiries on delivery status with professionalism and courtesy.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Kept vehicle interior and exterior spotless by carrying out vehicle deep cleaning, including pressure washing, shining and hoovering.
- Implemented strategies to reduce fuel consumption and vehicle wear, promoting sustainability.
- Upheld the company's reputation by providing courteous and effective service to every customer.
- Maintained accurate records of deliveries, including times, addresses, and recipient details, using company-provided technology.
Warehouse Operator
Royal Mail Group
Northmpoton, Northmpotonshire
09.2023 - 09.2024
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked orders to meet productivity targets.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Packaged goods for dispatch, ensuring items were securely wrapped and labelled correctly to meet delivery schedules.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Maintained a clean and safe working environment by adhering to housekeeping standards and safety protocols.
Education
Master of Business Administration - Engineering mangement with Industry
University of Leicester
Leicester01-2025
Skills
- Customer service
- Route optimization
- Vehicle inspection
- Payment processing
- Warehouse organization
- Inventory management
- Safety compliance
- Process improvement
- Data entry
- Teamwork and collaboration
- Microsoft Office
Languages
Hindi
First Language
Certification
- [Area of certification] certified
- Level [Number] [Area of certification]
- [Type] Licence
- Chartered [Area of certification]
- [Area of study] certified
Interests
- Community Involvement
- Writing
- Blogging
- Learning Languages
- Travel
- Photography
- Sports
- Reading
Accomplishments
- Created and developed critical [Type] policies to consistently exceed quality and production targets.
- Advanced from [Job Title] to [Job Title] quickly as result of [Type] and [Type] achievements.
- Built and nurtured key client relationships to grow profit by [Number]%.
- Planned and coordinated [Type] projects resulting in increased [Result].
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
- Increased [Timeframe] company profits by [Number]% through [Action].
- Improved [Type] reviews by successfully handling customer complaints and implementing monthly staff training.
Timeline
Associate
Amazon
09.2024 - Current
Warehouse Operator
Royal Mail Group
09.2023 - 09.2024
Master of Business Administration - Engineering mangement with Industry
University of Leicester