Nafissa Nouicer

Cleaning and Catering Account Deputy Manager

Compass Group

London

09.2007 - 08.2025

Company Overview: ESS MoD London
Oversee all aspects of cleaning.
Perform a wide range of administrative tasks. conducting daily oversight of Concept system
Led building impact assessments, verified RAMs (Risk Assessment Method Statements), and liaised with clients to obtain work permits, ensuring 100% regulatory compliance
Conduct regular checks and audits to ensure compliance with specified standards.
Interact with client to understand their needs and provide tailored solutions
Respond to cleaning requests and complaints promptly.
Manage cleaning service in line with contract specifications.
Oversee recruitment, vetting, and training processes.
Conduct staff appraisals, personnel investigations, and disciplinary actions in collaboration with HR.
Ensure health and safety compliance and staff welfare.
Maintain staffing levels to provide a consistent daily regime.
Complete periodic cleaning schedules as agreed with clients.
Control and order consumable stock requirements.
Facilitate site familiarisation for new employees.
Conduct weekly audits with authorities.
Manage and monitor contractor performance, ensuring safe work practices.
Request quotes and issue work orders.
Design cleaning security scopes of service.
ESS MoD London
Consistently maintained client satisfaction scores exceeding 90% through tailored cleaning solutions and prompt response to requests.
Achieved and maintained zero health and safety violations during regular audits and inspections.
Increased operational efficiency by 20% through effective staff management and recruitment processes.
Reduced cleaning service complaints by 25% through the implementation of robust quality control measures and prompt response strategies.