Microsoft Office Suite
Nafisa Tahsin
Forest Gate,London
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Looking to move back into a administrative position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sales Assistant
Nike Town
Lonndon, Oxford
06.2022 - Current
- Demonstrated ability to set achievable sales targets, develop strategies to meet goals, and track progress effectively
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Thorough understanding of Nike's product lines, including technical specifications, performance benefits, and design elements
- Skilled at suggesting complementary products and accessories to enhance customer purchases and increase average transaction value by 15%.
Receptionist
Wintons Real Estate LTD
London, Manor Park
09.2020 - 11.2021
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed over 30 client calls per day.
Personal Assistant
Key2Key Property Management
London, Forest Gate
01.2020 - 04.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Sale Assistant
Superdrug
01.2018 - 08.2019
- Provided pricing information to customers regarding specific products
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Increased revenue by 17.8% by recommending alternatives to costumers when not in stock
Education
Higher National Diploma - Architecture
University of Greenwich
City Of London, LND 09.2020 - 05.2022
Level 3 Graphic Design - 3D Architecture
Newvic Sixth Form College
Forest Gate 09.2016 - 05.2019
GCSE -
The Cumberland School
Forest Gate 09.2014 - 05.2016
Skills
Customer/Client relations
Professional demeanor
Documentation and reporting
Office administration
Shorthand writing
Sorting and labeling
Time management
Scheduling
Database administration
Relationship/team building
Software
Email Management
Calendar Management
Customer Relationship Management (CRM) Software
Document Management Systems:
Timeline
Sales Assistant
Nike Town
06.2022 - Current
Receptionist
Wintons Real Estate LTD
09.2020 - 11.2021
Higher National Diploma - Architecture
University of Greenwich
09.2020 - 05.2022
Personal Assistant
Key2Key Property Management
01.2020 - 04.2020
Sale Assistant
Superdrug
01.2018 - 08.2019
Level 3 Graphic Design - 3D Architecture
Newvic Sixth Form College
09.2016 - 05.2019
GCSE -
The Cumberland School
09.2014 - 05.2016