Summary
Overview
Work History
Education
Skills
Timeline
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Nafisa Rahman

Hastings

Summary

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Overview

4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Assistant

Fika Global
Hastings, ESX
01.2024 - Current
  • Greeted guests into events with friendliness and professionalism.
  • I am responsible for ensuring the well-being and satisfaction of event guests. This included providing assistance to attendees, addressing inquiries and creating a positive and enjoyable experience for all attendees.
  • Ordered supplies and materials for upcoming events.
  • I help organise and set up the venue for the events.
  • Worked closely with management to develop ideas and create vision boards.
  • I contribute to social media content by developing ideas and creating engaging content to catch attention of potential customers.
  • I respond to comments, posts, and questions on the social media accounts for the business.
  • I accompany the management team to site visits to select venues for future events. After assessing the venue, I always clearly communicate my opinions and thoughts to help choose the most suitable venue for the events.
  • Communicate clearly and respectively. I convey information clearly both verbal and written.

Manager

Ocean Spice
Hastings, ESX
01.2023 - Current
  • I maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional, organised, and safe environment for employees and patrons.
  • I recruit, interview and hire employees.
  • I've trained and mentored new employees on how the business operates and runs.
  • I resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved marketing to attract new customers and promote business.
  • I help plan and budget costs accurately to provide business with resources and to increase profits.

Barista Manager/ Waitress

Khalids Kitchen
Hastings, ESX
03.2022 - 12.2023
  • Trained new team members with positive reinforcement sharing knowledge and expertise of coffees, teas, and merchandise.
  • I am always ready to support my team members so I openly and effectively communicated with them creating a positive and cooperative work force environment.
  • Maintained regular and consistent attendance and punctuality.
  • I greet customers and converse with a warm and friendly attitude creating a good relationship; especially with the regulars.
  • I am able to be attentive without being intrusive, and gauge the level of interaction based on the customers' preferences.
  • Had a thorough understanding of the menu, including ingredients and preparation methods therefore I was able to make recommendations based on customer preferences and dietary restrictions.
  • Handled customer concerns with speed and knowledgeable to achieve optimal satisfaction and maintain long-term loyalty.
  • I do well in maintaining composure during high-pressure situations, such as busy shifts at the restaurant. My ability to stay calm and focused ensures efficient service and a positive experience for both customers and the team.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Collaborated with restaurant management to design and implement promotional strategies for cafe items.
  • I was actively involved in creating engaging social media content for the businesses TikTok and Instagram accounts; creating a strong social media presence. Customers relaying messages back on how they liked the photos and videos.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

HR Assistant

Safe Care
Hastings, ESX
04.2022 - 04.2022
  • This is something I partook during 2nd year college as apart of work experience week for my business A-level.
  • I shadowed and observed the HR staff to understand their responsibilities and tasks.
  • I participated in aspects of the recruitment process such as initial candidate screenings, reviewing resumes and attending interviews.
  • Answered and redirected incoming phone calls for office.
  • I attended HR meetings to understand how HR interacts with other departments and contributes to organisational decision-making.


Waitress

Ocean Spice
Hastings, ESX
01.2020 - 02.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste, interest and allergies.
  • Maintained customer satisfaction by clarifying questions about orders and creating a comfortable atmosphere.
  • Provided recommendations on menu items and up-sold food and drinks to increase sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Followed health and safety regulations relevant to hospitality industry to minimise accidents, incidents and liability to restaurant.

Education

GCSEs -

Ark Alexandra Academy
Hastings
09.2015 - 06.2020

A-Levels - Economics and Double Business

Ark Alexandra Academy Sixthform
Hastings, ESX
09.2020 - 06.2022

Skills

Staff Management

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Timeline

Assistant

Fika Global
01.2024 - Current

Manager

Ocean Spice
01.2023 - Current

HR Assistant

Safe Care
04.2022 - 04.2022

Barista Manager/ Waitress

Khalids Kitchen
03.2022 - 12.2023

A-Levels - Economics and Double Business

Ark Alexandra Academy Sixthform
09.2020 - 06.2022

Waitress

Ocean Spice
01.2020 - 02.2022

GCSEs -

Ark Alexandra Academy
09.2015 - 06.2020

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Nafisa Rahman