Nafeesa Hussain
London
Summary
Polished and guest-focused hospitality professional with experience in luxury hotels, fine dining establishments, and international airline service. Skilled in creating a welcoming atmosphere, managing high-end guest expectations, and maintaining composure in fast-paced environments. Strong interpersonal communication, attention to detail, and commitment to delivering exceptional service standards.
Overview
5
5
years of professional experience
Work history
Hostess
Bvlgari Hotel
London
02.2024 - 05.2025
- Welcomed guests on arrival and provided a warm, professional first impression
- Handled reservations, cancellations, and VIP guest preferences
- Assisted with concierge-style guest support and event planning for private dining
- Worked closely with kitchen and bar teams to maintain service flow
- Coordinated closely with front desk and concierge to ensure seamless guest service
- Recognised by management for professionalism and guest rapport
Air Hostess
Emirates Airlines
Dubai
03.2022 - 02.2024
- Delivered exceptional in-flight service to guests from over 100 nationalities
- Trained in advanced customer service, safety procedures, and conflict resolution
- Represented the airline’s high standards in appearance, communication, and professionalism
- Managed guest requests, special meals, and medical situations with discretion and care
- Awarded “Service Excellence” in internal reviews for outstanding passenger feedback
Front of House / Hostess
The Ivy Chelsea Garden
London
07.2020 - 03.2022
- Greeted and seated guests in a high-profile restaurant setting
- Managed reservations, special requests, and VIP customer care
- Coordinated with service and kitchen teams to maintain flow and quality of guest experience
- Maintained a polished, welcoming presence during peak service hours
Education
Bedford Modern Sixth Form
Skills
- Luxury Hospitality & Guest Relations
- Guest Experience & Service Excellence
- Front-of-House Experience
- Professional Appearance & Conduct
- Reservation & Booking Systems (OpenTable, ResDiary)
- Multicultural Communication
- Conflict Resolution & Service Recovery
- Teamwork & Workplace Adaptability
- Time Management & Efficiency in High-Pressure Settings
Timeline
Hostess
Bvlgari Hotel
02.2024 - 05.2025
Air Hostess
Emirates Airlines
03.2022 - 02.2024
Front of House / Hostess
The Ivy Chelsea Garden
07.2020 - 03.2022
Bedford Modern Sixth Form
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