Summary
Overview
Work history
Education
Skills
Websites
References
Affiliations
Timeline
Generic

Naem Miah

Bristol

Summary

Dynamic and adaptable professional with a strong foundation in rapport building, resilience, and time management. Demonstrates exceptional problem-solving abilities and empathy, fostering effective teamwork and active listening. Committed to leveraging skills in a collaborative environment to drive success and achieve career growth.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Customer Service Representative

Diligenta
Bristol
05.2025 - Current
  • Exhibited empathy for bereaved and distressed customers, whilst assisting them through the claims process.
  • Built rapport with customers through courteous, professional communications.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.

Recruitment Consultant

Rec2Tech
01.2024 - 12.2024
  • Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
  • Briefed candidates about responsibilities, salary and benefits of jobs.
  • Displayed emotional intelligence to assess people's character.
  • Performed occupation analysis to thoroughly understand and advise on specific opportunities.
  • Demonstrated outstanding listening and communication skills to obtain information.

Customer Service Assistant

Southern Co-Op
01.2019 - 01.2022
  • Processed cash and card payments during busy shopping periods, limiting customer wait times.
  • Monitored inventory movements and replenished products on sales-floor to support continuous availability.
  • Updated visual merchandising displays to help drive sales.
  • Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
  • Willingness to cover other store locations to gain more insight and understanding of the job.

Education

Bachelor of Arts - Music Production And Sound Engineering

DBs Music
Bristol
01.2020 - 01.2023

Skills

  • Professional
  • Rapport Building
  • Resilience
  • Time Management
  • Empathy
  • Problem-Solving
  • Adaptability
  • Team player
  • Active Listening

Websites

References

Available on request.

Affiliations

  • Gym
  • Reading
  • Padel

Timeline

Customer Service Representative

Diligenta
05.2025 - Current

Recruitment Consultant

Rec2Tech
01.2024 - 12.2024

Bachelor of Arts - Music Production And Sound Engineering

DBs Music
01.2020 - 01.2023

Customer Service Assistant

Southern Co-Op
01.2019 - 01.2022

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