Naeemah Khan

At this AI bid writing startup, I balance customer success responsibilities with active contributions to user experience design:

• Collaborated directly with software engineers to translate customer feedback into UX/UI improvements, enhancing platform usability and user satisfaction
• Created user flows and wireframes in Figma to visualise potential interface solutions based on identified pain points
• Conducted user interviews and feedback sessions, synthesising insights to prioritise design improvements
• Contributed to the development of consistent design elements across the platform's interface
• Analysed user behaviour patterns to identify opportunities for interface optimisation
• Presented design recommendations to leadership team, effectively communicating user needs and design rationale

• Designed engaging visual materials for both print and digital media, maintaining brand consistency across all platforms
• Collaborated with UX and UI designers during app development to ensure intuitive user journeys and seamless interface integration
• Conducted A/B testing of marketing materials to optimise visual impact and user response
• Created digital assets for email marketing campaigns that increased conversion rates
• Gathered and analysed user feedback to improve digital touchpoints in the customer journey

• Created precise measurements, floor plans, and 2D/3D renderings using CAD design software
• Translated customer requirements into visual concepts, effectively communicating design ideas
• Presented concepts and mockups to clients, gathering feedback to iterate on designs
• Provided expert guidance on layout, aesthetics, and functionality to meet user needs

• Built strong client relationships by understanding unique customer needs and preferences
• Developed solutions tailored to individual requirements through effective needs analysis

• Promoted from sales assistant to assistant store manager due to demonstrated excellence.
• Led team to achieve highest NPS in the region through customer-centered service approaches
• Enhanced store operations, guided team, and exceeded targets while prioritising customer service and maintaining high standards.

Grateful to have helped in assisting an adult with a brain injury in their day to day life.